SVP, Content Operations

Description

Dodge is the leading data and analytics provider for the U.S. commercial construction industry, supporting thousands of companies in the construction ecosystem for strategic planning and sales growth. Content is the core asset that powers Dodge's tactical, analytic and research products. We are looking for a dynamic, collaborative leader to join as a key member of the executive team and ensure that our content exceeds customer expectations, shapes the future direction of our content assets, and drives operating efficiency.

The SVP, Content Operations, will be responsible for leading a team of 300+ internal and third-party team members who execute the end-to-end processes of sourcing, curating, enhancing, and delivering high-quality and timely data about companies, projects and products within the U.S. commercial construction ecosystem.

This dynamic leader will constantly strive to optimize the budget for employees, third-party staff, process management tools and external data vendors to improve the scope, depth, accuracy and timeliness of ongoing content deliverables. This leader will be attracted by the opportunity to drive operational efficiencies and serve as the critical content delivery enabler for exceeding customer expectations across the range of Dodge's products.

The ideal candidate will be curious (e.g., about customer needs and pain points, new technologies, new data sources), detail-oriented (to understand operational processes) and execution-focused (i.e., establishing and improving on clear KPIs). They will also possess the leadership traits to inspire and rally a large organization and create connective tissue with other parts of the Dodge organization, especially Product and Technology.

This is a full-time, leadership position.

Preferred Location

This is a remote, home-office based role and candidates located in the continental United States will be considered

Essential Functions

Customer Feedback on Content Value and Gaps

• Partner closely with Product team to (i) understand how key customer segments use, assess and value Dodge content and analytics, (ii) identify content gaps/shortfalls, and (iii) identify high-impact content-related enhancements with high customer 'willingness-to-pay'
• Seek out and integrate qualitative and quantitative customer feedback (e.g., customer usage data) to inform content acquisition and management strategies
• Identify and assess third-party data sources that might create new value for clients and engage product team on potential innovation opportunities

Content Strategy and Lifecycle Management

• Develop and communicate a strategic perspective and forward-looking outlook on how Content Operations delivers value to customers through Dodge products
• Oversee the acquisition, curation, processing, and enrichment of project, company and other data to ensure that they meet product and customer standards for quality, accuracy, and timeliness
• Ensure that content is effectively structured, cataloged, and stored in a way that facilitates easy access and scalability for internal teams and external customers

Content Quality, Integrity, and Governance

• Implement and maintain governance frameworks to ensure the consistency, accuracy, and security of acquired data
• Establish processes for data quality checks and validation to ensure that data is always reliable, accurate, timely and usable by customers
• Create protocols for managing data privacy, security, and compliance, ensuring that all data content adheres to relevant laws and industry standards (e.g., GDPR, CCPA)

Innovation

• Develop and maintain an overview of data types/sources for U.S. commercial construction
• Stay ahead of trends in the data-as-a-service industry, understanding new data sources, acquisition techniques, and technologies
• Identify and implement innovative solutions (e.g., machine learning, AI-driven curation) to improve data acquisition and enrichment
• In partnership with CTO, manage and improve the data pipeline and workflows for acquiring and delivering data products efficiently and cost-effectively

Team Leadership and Talent Development

• Lead and mentor a diverse team of data acquisition managers, analysts, and operational staff, ensuring they are aligned with the business strategy and are continually developing their skills
• Foster a culture of collaboration, continuous learning, and operational excellence across data acquisition and content teams
• Drive the professional growth of the team, ensuring staff are equipped with the skills needed to manage evolving data tools, techniques, and business needs
• Implement robust processes for managing, training and assessing internal employees who are gathering raw data

Dodge Stakeholder Collaboration

• Partner closely with CTO and tech team on optimizing existing internal/external process tools and identifying opportunities to leverage new technologies to achieve significant accuracy, cost and timing improvements
• Develop a detailed mapping of tech and people processes to identify improvement opportunities
• Partner closely with CFO to set and manage annual budget and drive operational cost savings
  

Target-setting, Performance Monitoring and Reporting

• Define and track key performance indicators (KPIs) for the acquisition and delivery of data content, ensuring targets for quality, cost, and turnaround times are met.
• Set and achieve ambitious targets for KPIs
• Provide regular updates to senior leadership on data content performance, opportunities for improvement, and industry trends
• Monitor data operations for inefficiencies and bottlenecks, driving continuous improvement initiatives to streamline processes and increase operational
• Manages third-party vendors in terms of tight service agreements and verification that vendors are exceeding SLAs

Education Requirement

Bachelor's degree in a related field or equivalent education and work experience; Master's degree a plus

Required Experience, Knowledge and Skills

• 10+ years of relevant work history
• A deep curiosity and unrelenting persistence to execute and drive outcomes, data-driven, highly collaborative, strong people leadership for direct reports and a large organization
• We value the Ideal Team Player (hungry, humble, smart) who has a passion for solving complex system and data challenges and desire to join a team to grow Dodge through innovation and execution
• Proven capability of setting and achieving ambitious operational outcomes / KPIs with data-intensive B2B companies (e.g., information services)
• Management of large (100+), distributed internal and third-party workforces where accuracy and productivity are both important (e.g., call center)
• Understanding and experience for how technology systems can improve process efficiency and drive improved outcomes (e.g., timeliness, accuracy)
  

About Dodge Construction Network

Dodge Construction Network exists to deliver the comprehensive data and connections the construction industry needs to build thriving communities. Our legacy is deeply rooted in empowering our customers with transformative insights, igniting their journey towards unparalleled business expansion and success. We serve decision-makers who seek reliable growth and who value relationships built on trust and quality. By combining our proprietary data with cutting-edge software, we deliver to our customers the essential intelligence needed to excel within their respective landscapes. We propel the construction industry forward by transforming data into tangible guidance, driving unparalleled advancement.

Dodge is the catalyst for modern construction.

Salary Disclosure

Dodge Construction Network's compensation and rewards package for full time roles includes a market competitive salary, comprehensive benefits, and, for applicable roles, uncapped commissions plans or an annual discretionary performance bonus.

For this role, we are only considering candidates who are legally authorized to work in the United States and who do not now or in thefuture require sponsorship for employment visa status.

A background check is required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job and consistent with all federal state and local ordinances.

Reasonable Accommodation

Dodge Construction Network is committed to recruiting, hiring, and promoting people with disabilities. If you need an accommodation or assistance completing the online application, please emailrecruiting@construction.com.

Equal Employment Opportunity Statement

Dodge Construction Network is an Equal Opportunity Employer. We are committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. All employment decisions shall be based on merit, qualifications, and business needs without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.