Sales and Conference Services Coordinator

Interlocken Resort

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

The Omni Interlocken Resort's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Omni Hotels & Resorts is seeking a Sales and Convention Services Coordinator for the beautiful Interlocken Hotel & Spa!

Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor.

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni!

Omni Interlocken Resort & Spa is seeking a Sales and Catering/Convention Coordinator to join our outstanding Sales and Marketing team! This vital role will work closely with the Director of Catering and Conference Services as well as Catering and Conference Service Leaders to ensure successful execution of all operations relating to the department, resulting in high levels of guest satisfaction and This highly motivated individual will accurately complete a variety of administrative duties requested by colleagues within the Sales, Catering, and Convention Divisions to provide timely and professional service to our guests.

We are looking for motivated and energetic individuals who love contributing to a winning team. If you have experience in a hotel environment, we would love to speak with you about this role.

Salary range for this position (based on experience): $23.00 - $25.00/hour. This position is eligible for Reservation Sales Associate service charges where applicable. Full Time Associates at Omni Interlocken Resort are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Interlocken Resort reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race.

Additional associate benefits offered include golf privileges, discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more.

Provides administrative support to assist all Sales, Catering, and Convention service manager in achieving their monthly revenue goals. Candidate must schedule and prioritize workload to meet deadlines of all managers. This list of duties is not inclusive of all possible job duties that may be requested.
• Maintain office hours as set by DOSM/DOCCS, 40 hours per week, and remain flexible to cover other hours/days based on business need as requested on your schedule.
• Daily and weekly reports and tasks as requested by managers.
• Maintain inventory of office supplies and collateral.
• Submit departmental invoices for payment as needed.
• Handle weekly BEO Distribution, daily BEO change logs, send out daily revisions and main the BEO book daily.
• Setup and oversee all in-house meeting requests (blocking space, creating BEOS, ensuring sets are accurate and meetings have what is needed).
• Based on business needs may need to be available to assist in overseeing events, checking room sets, checking in with the clients to ensure needs are met.
• Monitoring VIP Meeting text line when needed for customer requests.
• Professionally greets all guests and answers phone calls to the sales office. Accurately takes messages and communicates appropriately.
• Manages the main sales phone line, checking voicemails and communicating accordingly.
• Responding to telephone, emails, or OH.com inquiries by determining client's needs and specifications for referral to a sales manager.
• Daily logging and distribution of all incoming sales leads in a timely manner.
• Time Management and coordination; schedules and prioritizes workload to meet deadlines of all managers.
• Creates and distributes all correspondence, including proposals, contracts, reports, etc. for assigned sales managers as requested.
• Responsible for maintaining files and ensuring all information is included in the file per the SOP.
• Responsible for group and catering contract turnover process, including contract, addendums, checklists, deposit request, awarding planner points, etc.
• Accurately blocks function space in computer database for future group bookings as requested by manager.
• Assists with site inspections from set and preparation to conducting sites on behalf of the sales manager.
• Departmental Communication - assist with maintaining the department bulletin boards.
• Maintain inventory of office supplies and maintain functionality of office equipment.
• Contribute to overall customer satisfaction by promptly responding to communications.
• Responsible for Special projects as assigned by DOSM, DOG, and DOCC.
• Responsible for hotel restaurant reservations for large groups/parties.

• The ideal candidate should have prior experience in a hotel administrative role, but not required.
• Ability to effectively use Microsoft Word, Publisher, Outlook, and Excel is required.
• Computer Programs, prior experience not required but is a plus: Opera, Delphi.FDC., Cvent birchstreet. Opera; Social Tables
• Must have good organization skills, attention to detail, and be able to multi-task. Time Management is important.
• Must have excellent written and verbal communications skills.
• Must be 18 years+.
• Maintain a professional business appearance, attitude, and performance as set forth in the employee dress code guidelines.
• Willingness to learn and build upon existing administrative, sales, and customer service skills.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.