SUPPORT SYSTEMS ADMINISTRATOR

Division of Information Technology

This position is the primary administrator of the JAMF Pro service for enterprise Apple device management used by all IT college/units/departments on campus. It is focused on identifying and collaborating on industry best practices and applying them to standardize IT processes used by departmental IT staff across MU and to support UM system. This position is required to provide technical knowledge and high level strategic ideas while following industry best practices to create efficiencies and standards for all of Distributed IT to access and follow.

Administer JAMF Pro Service for the Enterprise for all of Distributed IT for the Macintosh computer. Operating system deployment OS, IOS, automated computer back up and restore processes, software packaging and updates; security; printing for Mac.

Third Tier support and technical expert for all distributed IT Staff in units/departments/colleges for the Macintosh OS, iOS, TVOS, etc.

Support student and faculty use for academia in all Computing Sites/labs. Software, printing, security, authentication.

Initiate, plan, test, document and implement IT projects for automation and efficiencies.

Collaborate with an internal technical team as the primary expert technician on the mac.

Participate in subject specific campus committee meetings and be the technical expert for Apple- Macintosh. Be the main liaison with the Apple Technical Account Manager.

M-F, 8am - 5pm

Bachelor's Degree or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary. 2-3 years' experience working on Mac operating systems. Broad range of LAN and desktop knowledge skills. Expansive knowledge of desktop/workstations hardware/software/operating systems (configuration and connectivity). Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques. Familiarity with systems administration and security principles. Familiarity with enterprise management technology for Windows and Macintosh platforms. Familiarity with Active Directory and Exchange. Familiarity with installation, maintenance and support of wireless technologies. Practical knowledge writing in one or more programming languages for multi-use/multi-tasking environments. Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff. Strong customer service skills.

JAMF Courses 100, 200, 300, 400 are preferred.

Salary Range: $51,875 - $60,000 Commensurate with experience

University Title: Support Systems Administrator

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Visa Sponsorship Information:

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.