Field Services Support (Onsite)

This onsite position is open to any qualified applicant in the United States.

This position is onsite in Santa Clara, CA. A qualified applicant must be local to this area or be open to relocation.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.

Job Title - Field Services support (Onsite)

• Use tools and processes to support end-user computing devices, including desktops, laptops, Apple devices, tablets, thin clients, mobile devices, and peripherals
• Manage stockroom of peripherals and laptops, providing quarterly audits and disposal as directed by the business
• Answering to customer inquiries and providing support at Tech Lounge.
• Solving computer issues and prioritizing customer inquiries.
• Installing new programs, managing updates and providing technical support.
• Hands and feet support for network, server and conferencing teams
• Installing, maintaining, and troubleshooting required client software and hardware, whether onsite or remotely.
• Analyze, troubleshoot and repair a wide variety of PC & MacOS problems related to hardware and software
• Assist in developing and documenting improvements to current processes
• Provide technical support for events, video conferencing, and audio/visual setups.
• Must constantly update their knowledge and skills to execute job responsibilities efficiently.

• Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
• Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
• Fix and resolve tickets within SLAs, related to operations and end-user requests
• Experience with a ticketing system- ServiceNow
• Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
• Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.

Salary and Other Compensation:

Applications will be accepted until February 16, 2025.

The annual salary for this position is between $37,000 - $68,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

* Medical/Dental/Vision/Life Insurance

* Paid holidays plus Paid Time Off

* 401(k) plan and contributions

* Long-term/Short-term Disability

* Paid Parental Leave

* Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.