Senior Customer Support Engineer

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health.

Find your future at Revvity

Job Title

Senior Customer Support Engineer

Location(s)

Dallas, Texas

Revvity is seeking a qualified candidate to join the Service Team as a Senior Customer Support Engineer. The individual will be joining a team which is responsible for supporting our Life Science and Diagnostics customers throughout the South Region of the U.S. Individually, the position will be working primarily throughout the State of Texas. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.

Responsibilities:

The primary duties of the Senior Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service.

• Install, Maintain, and Repair at various customer sites.
• Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction.
• Achieve response time targets to contract customers.

• Keep area Team Leader and Area Sales Manager informed of all issues.
• Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
• Manage and complete all Service Orders in a timely manner.
• Order and maintain appropriate inventory to support the territory.
• Provide non-contract customers billable estimates for servicing of instruments.
• Accountability for assigned company assets to include: Company vehicle, tools, test equipment, laptop, cell phone.
• Complete expense reports for usage of company credit card
• Complete company assigned training in a timely manner
• Report potential quality issues via the corrective action process.
• Travel 35% by car to customers in the Dallas area
• Travel 40% by car to customers outside of the Dallas area but within Texas
• Travel 25% by car or plane to customers in the South Region of the US.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.

Basic Qualifications

• BS/BA degree
• 5+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.

OR

• AS/AA degree
• 7+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.

OR

• High school diploma or GED
• 9+ years of experience with installation, preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation.

Preferred Qualifications

• Excellent organizational and communication skills.
• Experience with multi-label detection plate readers, radiometric detection instrumentation, automated liquid handling systems.
• Previous manufacturer related service experience (Hidex, Agilent, Tecan, Promega, BMG, Hamilton, etc.)
• Ability to troubleshoot and diagnose complex technical issues
• Strong electro-mechanical skills.
• Valid Driver's License
• Experience in MS-Office products

What do we offer?

We provide competitive and comprehensive benefits to our employees.Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options

• Life and Disability Insurance

• Paid Time-Off

• Parental Benefits

• 401k with Company Match

• Employee Stock Purchase Plan

Learn more about Revvity's benefits by visiting ourWhy Revvitypage.

*For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Revvity is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. Revvity is committed to a culturally diverse workforce.