Medical Staff Floor Manager, Operations

Summary:

The ASPCA Animal Hospital (AAH) is designed to provide life-saving care and relieve suffering for animal victims of cruelty and neglect who come to us through our internal partners: ASPCA Adoption Center, Kitten Nursery, Community Medicine, and Community Engagement (CE) teams; and our external partners: NYPD and other NYC organizations. Additionally, we provide subsidized care exclusively for animals whose owners are experiencing financial challenges and could not otherwise afford medical care for their pet.

The AAH Medical Staff Floor Manager, Operations, will be responsible for scheduling around-the-clock staffing for a medical team of 32 Licensed Veterinary Technicians and 26 Animal Care Technicians. They will support AAH Management in all aspects of technician scheduling, including producing and/or monitoring: weekly employee schedules; holidays; meetings; trainings; in-house continuing education; dependability records, and staffing data needs. The AAH Medical Staff Floor Manager, Operations, along with the entire AAH Management team will be responsible for establishing a safe and compassionate environment for our patients, clients, and team by fostering a positive and productive work environment in accordance with our organizational core values and our Theory of Change.

This is a full-time exempt position based out of our 92nd Street office, this candidate will need to be flexible, as some early mornings, evenings, and weekends may be required.

The schedule for this position will be Mon, Tues, Fri, Sat 9a-7p.

Responsibilities:

Responsibilities include but are not limited to:

Operational and Managerial Support (50%): Schedule, Onboarding, Data, Special Projects, Payroll

• Maintain employee schedule, including weekly schedule, rotating floater schedules, and overtime needs; assigning holidays by seniority; receiving and approving time off requests; identifying appropriate staffing considering handling skills required based on current animal population; and documenting shift change.
• Approve payroll and track employee attendance in adherence to ASPCA's Dependability Policy, recommending updates to scheduling and staffing protocols as warranted.
• Coordinate all administrative tasks associated with new hire onboarding through temporary work systems.
• Create onboarding and training schedules introducing new hires to the organization and appropriate department in collaboration with the AAH/ARC management team.
• Schedule training sessions for employees and determine appropriate coverage; track attendance and take meeting minutes when appropriate.
• Support AAH Managers with department presentations, record keeping, data tracking and special projects as needed.
• Oversee departmental administrative tasks such as cleaning checklists and contact lists.
• Perform other duties as assigned.

People Management (30 %): Staffing Needs, Safety, Floor Management/Direct Animal Care

• Consistently provide high quality feedback to direct reports, conduct quarterly one on ones with all directs to build strong relationships, provide clear direction, and encourage opportunities for development; including annual performance reviews (behavioral competency based) for non-union employees and disciplinary action when necessary.
• Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of call outs, injuries, increased volume, etc.
• Ensure safety needs are met; incident reports completely and accurately filled out, submitted to benefits, legal, and safety team; readily reporting workers' compensation claims, benefits, Family and Medical Leave Act (FMLA) requests, etc. to benefits team.
• Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures.
• Listen to and understand employee concerns, encouraging employees to problem solve and create viable solutions.
• Assist staff on hospital floor with direct animal care 15 % of work week.

Team Leadership(20%): Hiring, Team Building, Standard Operating Procedures

• Along with the Senior Director, Veterinary Technicians, interview and hire new employees ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority.
• Build and maintain strong-performing teams; utilize training, coaching, and continuous feedback to drive performance and ensure the team members have what they need to be successful.
• Participate in ongoing coaching and training to ensure ASPCA policies, core values, behavioral competencies, and Fear Free Guidelines are consistently followed; monitor employee effectiveness to ensure excellent quality of care for all patients.
• Coordinate and manage all aspects of overall schedule changes in conjunction with AAH management, union representatives, and human resources when necessary.
• Support team in appropriate and professional handling of any adverse client or patient events.
• Monitor and report any medical errors to AAH Vice President, Medical Director, and Senior Director, Veterinary Technicians.
• Represent AAH in cross-departmental meetings and projects as assigned.

Promotes and ensures the continual and consistent practice of organizational core values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team - that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact, specifically making change for animals

Qualifications:

• Comfortable working with and handling animals
• Familiarity in Excel, Word, and Power Point
• Ability to plan, organize and effectively present ideas and concepts
• Willing to work additional hours when necessary
• Willing to be flexible with days off when necessary
• Self-starter with the ability to work under minimum supervision

Additional Information:

We encourage a candidate who demonstrates outstanding inter-personal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. This is a full-time position. Weekends may be required. Position may require occasional flexibility.

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

For Salary roles: The target hiring range for this role is $68,000-73,000 annually.

For more information on our Benefit offerings, clickhere.

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Our EEO Policy:

The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Applicants that are residents of Colorado: Per CO Senate Bill 23-058, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries in the initial interview. We are permitted to require/request additional application materials; if those materials contain any age-related information, an applicant may redact the information before submitting an initial employment application.