Security Operations Manager - DAS

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: January 30th, 2025, or upon receipt of the first 50 applicant submissions.

DAS - Facilities Management

Annual Salary Range: $79,726.40 - $94,993.60

Job Duties:

• Oversee the daily operations of the Security Operations Center (SOC), ensuring all security protocols and procedures are followed. They will continuously monitor and assess potential security threats and vulnerabilities, utilizing security information and event management (SIEM) systems to detect, analyze, and respond to incidents in real-time. The manager will coordinate responses to security incidents, maintain and update SOC standard operating procedures (SOPs), and prepare regular reports on security incidents and SOC performance. Additionally, they will collaborate with internal departments, external agencies, and security vendors, provide training and development for SOC staff, and ensure all SOC tools and technologies are functioning efficiently.
• Manage security staff serving as physical security and operations center operators as well as oversee all security vendors. This includes negotiating and completing duties specific to the agreements with the vendors. The manager will make necessary changes and improvements to ensure optimal performance and alignment with county security policies.
• Aid in analyzing current security opportunities and deficiencies within the Milwaukee County Courthouse complex, Coggs, or any property monitored by the Security Operations Center. They will contribute to the creation and implementation of comprehensive security plans that align with Milwaukee County's vision This will ensure that all identified deficiencies are addressed.
• Support the development, documentation, and implementation of security policies and procedures for specific county facilities. This includes conducting preliminary security assessments to identify vulnerabilities and risks. The manager will collaborate with occupants, administrative departments, and other stakeholders to enhance security procedures, systems, and operations, ensuring compliance with applicable laws, codes, and regulations. Additionally, the manager will coordinate interdisciplinary teams to plan, organize, prioritize, and schedule projects, analyzing procedures and systems to develop and implement operational improvements.
• Gather and analyze data related to security operations and vulnerabilities, assisting in the preparation of reports and recommendations for executive staff on security vulnerabilities, risks, operational reviews, and opportunities for improvement. Additionally, the manager will help develop and conduct presentations on security policies, regulations, procedures, and activities, ensuring that complex and potentially controversial information is effectively communicated to diverse audiences.
• Responsible for developing and presenting comprehensive quarterly metrics. This includes detailed analysis and reporting on staffing levels, overtime, budgeting, key performance indicators (KPIs), and current events that impact or could potentially impact operations. The manager will ensure these metrics are accurately compiled and effectively communicated to executive staff, providing critical insights into the performance and strategic needs of the security operations.

Minimum Qualifications:

• Current resident of the state of Wisconsin
• A valid state of Wisconsin driver's license at time of hire and maintained throughout employment.
• Bachelor's Degree in Criminal Justice, security management, business management, cyber security, Information technology or related field required
• At least five (5) years of Security management experience
• At least three (3) years of security supervisory experience, managing and developing a security team.
• Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets.
• Intermediate knowledge of in data analysis software (e.g., Excel, SQL) for generating reports on security metrics and performance indicators.
• Advance knowledge of security-related technologies equipment and technologies.
• Advance knowledge of software for logging, tracking, and managing security incidents.

Knowledge, Skills, And Abilities

• Delivering culturally competent internal security services for diverse populations.
• Techniques, methods, and equipment used for physical security.
• Conducting risk assessment surveys and managing entry control systems, communications, and computerized applications.
• Understanding regulatory, industry, and technical standards affecting corporate security.
• Knowledge of civil and criminal laws, standards, methods, principles, practices, and policies relating to protective services and emergency management.
• Policies and standards for interacting with local, state, and national authorities and agencies.
• Significant leadership and authority.
• Above average writing and verbal communication skills

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

• Milwaukee, WI, USA