Unified Communications Administrator II - Top Secret Clearance with SCI eligibility

Are you ready to take your career to the next level with a company that values your skills, empowers your growth, and offers you a stake in its success? If so, AMERICAN SYSTEMS islooking for talented and driven Unified Communications Administrators II to support critical operations at Joint Base Anacostia-Bolling (JBAB) in Washington, DC.

As Part of Our Team, you will:

• Provide standardized solutions forCisco network equipment across the U.S. and internationally.
• Be at the forefront of resolving Unified Communications challenges, collaborating with a dynamic group of professionals, and delivering exceptional customer service.
• Receive a robust benefits package that includesEmployee Stock Ownership Plan.
• Be a part of an empowered accountability culture where each employee-owner has a meaningful stake in the future success and growth of the company.

What You'll Do asa Unified Communications Administrator II:

• Troubleshoot and resolve Unified Communications (UC) incidents, including voice and video challenges.
• Manage and maintain Cisco UC endpoints and vendor-specific multi-level video teleconferencing systems.
• Perform moves, adds, and changes (MACs) in line with service level agreements (SLAs).
• Collaborate on the installation of local and remote data and voice communication equipment.
• Contribute to hardware refreshes and maintain security policies on Unified Communications systems.
• Write and update operational documentation, including instructions for system usage.
• Deliver outstanding customer service and exceed expectations with every interaction.
• Provide activity reports to managers and assist with periodic off-hours support as needed.

What You'll Bring to the Team:

• An active Top Secret clearance with SCI eligibility.
• A STEM degree and at least 2 years of related experience
  
  
  
  • OR4-6 years of relevant experience and/or advanced certifications in lieu of degree
  
  
  
  
• Active DoD 8140 IAT Level I or higher (e.g., A+ CE, Network+ CE, or SSCP) and
  
  
  
  • A commitment to earna DoD 8570 Computing Environment certification (e.g., CCNA Voice) within 6 months of hire.
  
  
  
  
• Experience with Cisco UC technologies, including CUCM (v11.5+), Cisco VTC codecs, VoIP endpoints, and Telepresence Management Server.
• Willingness to occasionally travel (up to 10% annually) and provide support outside standard work hours when needed.
• A valid U.S. driver's license.

Why You'll Love This Job:

• Make a Difference: Play a key role in ensuring smooth and secure communications for critical operations.
• Technology-Focused Environment: Work with cutting-edge Cisco Unified Communications systems and tools.
• Empowered Culture: Join a team that celebrates accountability, collaboration, and innovation.
• Comprehensive Benefits: Beyond competitive pay, you'll enjoy robust benefits, including health coverage, retirement plans, and participation in our ESOP.

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $110,000-$120,000. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance.

Who We Are:

Founded in 1975,AMERICAN SYSTEMSis one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces, National
• Washington Post Best Workplaces

Veteran Hiring Awards:

• GOLD AWARD by U.S. Department of Labor HIRE Vets Medallion Program
• TOP 10 MILITARY FRIENDLY EMPLOYER by MilitaryFriendly.com
• BEST FOR VETS EMPLOYER by Military Times