Chief Experience Officer

The Chief Experience Officer (CXO) will lead the organization in delivering exceptional customer and stakeholder experiences while driving global marketing strategies, overseeing contracts, and managing a dynamic team. The CXO will focus on enhancing the company's brand presence, aligning customer-centric goals with business objectives, and ensuring operational excellence across the infection prevention and wound care sectors.

Global Marketing Leadership

• Develop and execute innovative global marketing strategies to position the company as a leader in infection prevention and wound care.
• Oversee branding, product marketing, digital campaigns, and communications to ensure alignment with organizational goals and customer needs.
• Analyze market trends and customer insights to drive product positioning, competitive advantage, and growth opportunities.
• Collaborate with R&D, sales, and clinical teams to ensure product launches meet customer and market expectations.
• Build partnerships with healthcare providers, distributors, and industry organizations to expand the company's global footprint.

Contract Management

• Negotiate, review, and manage global contracts with distributors, suppliers, and other stakeholders.
• Ensure compliance with industry regulations, including FDA, EU MDR, and other applicable standards for medical devices.
• Oversee risk management and contract dispute resolutions to protect the company's interests.
• Establish and monitor performance metrics for contractual obligations.

Team and Staff Leadership

• Build and lead a high-performing team across marketing, customer experience, and operations departments.
• Foster a culture of innovation, collaboration, and accountability.
• Provide coaching and mentorship to staff, ensuring alignment with company goals and professional development.
• Promote diversity, equity, and inclusion within the organization.

Customer Experience Strategy

• Develop and implement strategies to enhance customer and stakeholder satisfaction throughout the product lifecycle.
• Monitor customer feedback and implement initiatives to improve product and service delivery.
• Leverage technology and data to optimize customer engagement and retention.
• Ensure seamless communication and collaboration across all touchpoints, including pre-sales, post-sales, and customer support.

Strategic Planning and Leadership

• Collaborate with the executive team to define the company's vision, mission, and strategic goals.
• Drive initiatives that promote the adoption of the company's infection prevention and wound care solutions in global markets.
• Represent the company at industry events, conferences, and customer forums.
• Monitor and report on the performance of customer-centric and marketing initiatives to the executive board.

Experience

• 10+ years of experience in global marketing, customer experience, or leadership roles in the medical device or healthcare industry.
• Proven track record of managing contracts, driving marketing strategies, and leading teams in a global environment.
• Strong understanding of regulatory compliance and industry standards in infection prevention and wound care.
• Exceptional interpersonal, negotiation, and communication skills.

Education

• Bachelor's degree in business, marketing, healthcare administration, or related field (MBA or advanced degree preferred).

General Skills/Competencies/Specialized Knowledge

• Strategic Vision and Leadership
• Customer-Centric Mindset
• Innovative Problem-Solving
• Results-Driven Approach
• Collaboration and Team Building

Travel

• Hybrid or remote options available, with occasional travel for global marketing initiatives, contract negotiations, and industry events.

Work Environment and Physical Demands

• The primary work environment is in the office area. The noise level in the work environment is low
• The physical demands of this position are typical of office environment