Business Systems Analyst

Business Systems Analyst- Third Party Applications

Lexington, KY

The Business Systems Analyst will play a pivotal role in supporting and optimizing the organization's use of third-party software applications while managing the lifecycle of software releases. This role involves working closely with internal stakeholders, external vendors, and technical teams to ensure smooth operations, align technology solutions with business needs, and manage the deployment of updates or new features.

WHAT YOU'LL DO

• Serve as the primary point of contact for all third-party software applications used across the organization.
• Monitor and troubleshoot issues related to third-party software, escalating to vendors/support when necessary, and ensure timely resolution.
• Conduct routine audits and maintenance of third-party systems to ensure reliability and security compliance.
• Collaborate with business units to evaluate and recommend enhancements or upgrades.
• Plan and coordinate the release schedule for enterprise software updates, patches, and new implementations in collaboration with vendors and IT Teams.
• Develop and maintain details release plans, ensuring minimal disruption to operations.
• Oversee post-release reviews to ensure quality and identify opportunities for improvement in the release process.
• Maintain thorough documentation for third-party applications including user guides, system configuration, and release notes.
• Act as a liaison between the organization and third-party vendors to negotiate contracts, service levels and deliverables.
• Facilitate regular meetings to ensure alignment on timelines and expectations.
• Conduct user acceptance testing (UAT) and coordinate feedback loops into subsequent releases.

WHAT YOU BRING

• 3-5 years' experience Business Admin and/or Information Technology
• Excellent communication skills both written and verbal. Able to interact successfully with a wide range of personnel ie., executives, managers, other subject matter experts.
• Strong analytical skills required; including the proven ability to interpret business needs and translate them into application and operational requirements.
• Ability to multi-task and engage in multiple initiatives simultaneously.
• Able to handle deadlines and work well under pressure.
• Must show attention to detail and be able to provide thorough documentation of system recommendations.
• Experience with ADP, 8x8, DocuSign, SAP Concur, Punchout Integrations, Zendesk preferred.

WHAT TO SEND OUR WAY

• Your resume, highlighting your education, experience, and skills
• Why you want to be a part of the Galls family

WHAT WE OFFER

• Excellent medical/dental and vision coverage- Eligible 1^st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits-choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Day Shifts Only

Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.