Customer Engineer - AI/ML

As a Google AI/ML Customer Engineer you will play an integral part to the pre-sales customer journey. Your role will be to help uncover technical pain points that align Woolpert Services and Google technologies. This will be done by first listening to the customer and then technically qualifying the opportunity through a series workshops, demonstrations, white boarding and ideations sessions. All of our customers are unique, this role will require someone who can relate with our customers, be creative and position all opportunities as a Win-Win for the customer, Woolpert and Google

Be a trusted advisor to customers, helping them understand and incorporate AI accelerators into their overall cloud strategy by recommending migration paths, integration strategies, and application architecture that incorporate Google Cloud AI optimized infrastructure.
• Demonstrate how Google Cloud is differentiated, highlighting the power of accelerators by working with customers on proof-of-concepts, demonstrating features, optimizing model performance, profiling, and bench-marking.
• Influence Google Cloud strategy at the intersection of infrastructure and AI/ML by advocating for enterprise customer requirements.
• Travel to customer sites and events as needed.
• Be responsible for business growth and workload acceleration on AI infrastructure products and solutions for GCP.

• Pre-Sales Support (80%)
  
  
  • Engage with customers to understand their pain points.
  • Advise customers on best practices for deploying and managing applications in cloud environments (GCP, AWS, Azure, and on-premises).
  • Technically qualify opportunities.
  • Architect complex LBS solutions for customer environments (on-premises, cloud, or hybrid).
  • Collaborate with the sales team to identify customer needs and propose appropriate solutions.
  • Collaborate with Sales, Customer Engineering, and Engineering to ensure solution fit, feasibility, and profitability.
  • Conduct product demonstrations, workshops, and presentations to showcase the value of Google Maps and Google Cloud Geospatial technologies.
  • Ability to create estimated Total Cost of Ownership (TCO) and Return On Investment (ROI) calculations for Customers.
  • Create and deliver Statements of Work (SOWs).
  • Experience with Data Pipelines
  • Experience LLM Model development Vertex
  • Experience with Consumer Grade Models
  • Application Development Experience

• AI/ML Technical Leadership (20%)
  
  
  • Maintain expert-level knowledge of Google AI/ML technologies and the challenges they address for customers.
  • Possess in-depth knowledge of current and future Google Maps and Google Cloud Geospatial licensing models.
  • Stay informed about technology updates, licensing changes, and business trends that could impact Woolpert's go-to-market strategy by networking within Google and with key partners.
  • Design, create, and continuously update demos and sales collateral (e.g., reference architectures, SOW templates) to empower Sales and Customer Engineering teams to accelerate sales cycles.
  • Design repeatable sales plays and sales motions.
  • Train Sales and Customer Engineering teams on current and future go-to-market strategies and available sales collateral.
  • Collaborate closely with internal teams (sales, engineering, support) to ensure seamless service delivery.
  • Become the voice of Woolpert Digital Innovations' LBS strategy by creating and maintaining a digital presence (social media posts, blog articles, video shorts).
  • Actively participate in the AI/ML community through speaking engagements and other outreach activities.
  • Obtain and maintain all advanced-level AI/ML certifications.
  • Participate in projects involving AI/ML technologies.

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• 5 years of experience with cloud infrastructure.
• 5 years of experience in a technical role focused on AI infrastructure or related areas
• Experience building and operationalizing machine learning models.
• Experience with GPU programming (e.g., CUDA, OpenCL) and optimization techniques.
• Experience with high-performance computing (HPC) environments and contributions to open-source projects related to AI or infrastructure.
• Experience training and fine-tuning large models (e.g., image, language, segmentation, recommendation, genomics) with accelerators.
• Experience with performance profiling tools (e.g., TensorFlow profiler, PyTorch profiler, Tensorboard).
• Experience designing/architecting large-scale infrastructure farms for specialist AI use cases.
• Experience with running MLPerf benchmarks, distributed training and optimizing performance versus costs.
• Excellent communication, presentation, and teamwork skills.

Unique Benefits

Certified as a Great Place to Work, Woolpert is one of the fastest growing architecture, engineering, and geospatial (AEG) companies in the world. With over 60 offices and countless projects around the globe, Woolpert makes a real difference at home and abroad. In addition to offering competitive pay, we provide employees with a robust set of unique benefits, including:

• Diverse experiences: Work on meaningful projects that improve quality of life around the world.
• Freedom to work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Unlimited vacation: Take time off when it makes sense for you.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more: Choose the benefits that work best for you.

Level up your career with Woolpert. Apply today and join our team to help shape the future of tomorrow!

Why Woolpert?

Woolpert is looking for supportive, goal-oriented, and career-minded individuals who are, or are looking to become, industry leaders in their fields. We blend design excellence with innovative technology and geospatial applications to deliver exceptional value to our clients. When you join us, you'll join a team of experts who are passionate about their work and dedicated to building the next generation of industry leaders. Woolpert embraces progress and innovation, creating limitless opportunities for your career growth.

Our vision: http://woolpert.com/about-us/

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agencies to any employee at Woolpert via-email, the internet or in any form and/or method will be deemed the sole property of Woolpert, unless such search firms/employment agencies were engaged by Woolpert's Talent Acquisition Team for this requisition and a valid agreement is in place. In the event a candidate who was submitted outside of Woolpert's applicant process is hired, no fee or payment of any kind will be paid.