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IT Support Engineer

Petroleum Service Corporation
medical insurance, sick time, 401(k)
United States, Louisiana, Baton Rouge
Jan 10, 2025
JOIN THE PSC FAMILY IT Support Engineer
IT Support Engineer
Summary
Title: IT Support Engineer
ID: 24046540150
State: LA
City: Baton Rouge
Worker Category: FTRG-Full-Time Regular
Description

IT Support Engineer

Baton Rouge, LA

Are you an IT Support Engineer looking for a new opportunity? This is your opportunity to be a part of a growing IT department working closely with those in Applications and Client Services! You will be responsible for providing technical support to our employees, both remotely and onsite. You will ensure that our teams have the necessary technology resources and access required to perform their jobs effectively Apply today to engage in challenging assignments and grow your career! This position will be on-site based out of our Baton Rouge office.

Job Duties & Responsibilities:



  • Provide technical support to employees, both remotely and onsite
  • Proactively identify and resolve potential IT issues to minimize downtime and improve user experience.
  • Set up and maintain computers and mobile devices, using technology to automate deployment and updates with minimal downtime
  • Respond to and resolve support tickets in a timely manner, address alerts and escalations, and work with users, other IT teams, and vendors to develop strategic solutions to recurring problems.
  • Set up and maintain employee accounts and access permissions.
  • Configure and troubleshoot printers, scanners, and other peripherals.
  • Collaborate with cross-functional teams to address complex IT issues.
  • Document technical procedures and create knowledge base articles for the support team.
  • Maintain inventory of hardware and software assets.
  • Manage security technologies such as multi-factor authentication, VPN, endpoint security, and SIEM solutions.
  • Provide Video Teleconferencing support; troubleshoot problems and issues with the service and perform corrective actions.
  • Train users to operate new systems and equipment successfully.
  • Remediate computer vulnerabilities via monthly/weekly patching.
  • Participate in 24/7 On-Call Rotation


Preferred Job Qualifications:

  • 3+ years of experience in IT support or a related field.
  • Strong knowledge of computer hardware and software, including Windows and MacOS.
  • Strong problem-solving and analytical skills.
  • Excellent written and verbal communication skills.
  • Ability to work well independently and as part of a team.
  • Familiarity with Active Directory and Microsoft Office 365.
  • ITSM related certifications (ITIL v3 Foundation, HDI Support Manager) *
  • CompTIA Security +


Minimum Job Qualifications:

  • 2+ years managing IT Support and/or Help Desk
  • Proven experience with ticketing/support systems.
  • Experience troubleshooting network and connectivity issues.
  • Knowledge of computer hardware and software (Windows)
  • Able to provide references from past employers and/or projects
  • Proven problem solving, communication, technical, and analytical skills
  • 18 years or older and legally able to work in the U.S.
  • Pass a drug screen, physical, and background check
  • Speak fluent English
  • PSC is a veteran-friendly company. Previous military experience and proven ability to follow procedures is a plus.


Why join the PSC team?

  • Since 1952, PSC Group has had a strong reputation for quality service, safety, environmental protection, and taking care of our employees.
  • We are a leader in product handling and site logistics for refineries, chemical producers, and marine transportation providers.
  • The work we do makes a huge impact in our nation's economy. Check out our videos at PSC Group - Career Videos to learn more.
  • Check out our online newsletter "The Connection" which contains articles about our work groups, recognition events, and achievements of our employees and their family members at PSC Group - Newsletter.
  • Our Core Values serve as the foundation for all we do-how we conduct our business, serve our customers, and treat members of our PSC family. Learn more at PSC Group - Core Values.


Employee Benefits:

  • Medical insurance options with the company paying a large portion of the premiums, including affordable dental and vision plans for employees and their families
  • Company-paid life, short-term, and long-term disability insurance
  • Matching 401(k) plan to help employees save money for retirement
  • Vacation, sick leave, and holiday benefits (varies by work group)
  • Incentives, discounts, and bonuses
  • Industry-leading training and development programs



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The above job description does not reflect all essential job functions or physical requirements.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.
PSC Group, formerly known as Petroleum Service Corporation, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
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