Telerad Specialist - Remote / 2nd shift

MobilexUSA
15.50
United States, Texas, Plano
Jan 09, 2025
Description TASKS AND RESPONSIBILITIES: * Effective management of the Unmatched Work List in Infinitt PACS * Responsible for researching and resolving missing interpretations from previous dates at start of their shifts. * Follow established procedures and policies in order to responsibly monitor and account for all cases during the shift. * Documents follow up efforts in the claim file. * Monitors verified claims to ensure proper routing to radiology group. * Escalates delays to appropriate leadership group. * Burns study images to CD and mails to client. * Alerts regional dispatch team to any repeats that are documented by reading radiologists. * Collaborates with Rely Radiology helpdesk as required. * Responds quickly to email requests submitted to the Telerad inbox. * Responsible for accommodating various special requests, honoring high priority facility orders, and expediting urgent cases. * Must maintain a positive attitude during all interactions. * Must be able to provide detailed written documentation of issues that occur. * Must be able to think critically to satisfy client needs. * Must promptly notify call center leadership of any issues that require assistance. * Identifies and pursue self-improvement needs, eagerly adapts to changes when proposed. * Perform other duties as assigned, assists when attendance issues arise within the office, and maintains positive attitude during crisis. o Documents any escalation and reports any unresolved problems to the Internal Operations Supervisor and/or Field Operation Supervisor. o Takes client calls and handles account issues when applicable. o Reports compliance events to appropriate authority. o Executes additional tasks as may be required from time to time by management. o Ensures escalation procedures are observed. #MBX Qualifications Behaviors Functional Expert - Considered a thought leader on a subject Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Dedicated - Devoted to a task or purpose with loyalty or integrity Motivations Self-Starter - Inspired to perform without outside help Goal Completion - Inspired to perform well by the completion of tasks Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization Education High School (required) Experience 1 years: Trident Internal Operations (required) Skills Computer Skills (required) Typing Skills - 10 Key (required) Medical Terminology (required) English written/verbal (required) Customer Service (required) Communication Skills (required) Identify/Resolve Problems (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)