Customer Solutions Email Specialist (2nd Shift Hybrid Schedule)
 Parts Town | |
vision insurance, parental leave, paid time off, paid holidays, sick time, 401(k)
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 United States, New York, Plattsburgh | |
| 21 Northern Avenue (Show on map) | |
 Jan 09, 2025 | |
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Position at Parts Town
See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change...and if you know a few jokes, that puts you on the top of our list! Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years. If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today! Perks
The Job at a Glance Our Customer Experience Email Specialists (internally known as your Parts Town Pen Pal) primarily assist customers with requests placed via e-mail. Working as part of a team, our Customer Experience Email Specialists are charged with ensuring that every email is replied to accurately and within our turnaround time frame. Success within this demanding position requires a passion for providing great customer service, the capacity to multi-task, and a dedication to accuracy. You will also foster a team environment while evaluating and developing both people and processes to continue to strengthen our customer's experience. A Typical Day
To Land This Opportunity
About Your Future Team Our Team, loves to make sure everyone feels invited and welcomed. We love animals, love coffee and we love to celebrate anything and everything whenever we can! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $35,654.75 - $47,706.48 annually ($17.14 - $22.94 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. We are an E-Verify employer. For more information, please click on the following links: | |