Customer Service Order Processing Specialist (2509)

Job Summary
Under the direction of the Customer Service Supervisor, the Customer Service Order Processing Specialist position is responsible for processing all Customer Sales Orders. This position requires attention to detail and the ability to work in a fast-paced environment with multiple interruptions. The individual will be responsible for reviewing and accurately entering purchase orders in HellermannTyton's database, working closely with various department to ensure accuracy of purchase orders, availability of product and timely processing. This will be achieved by maintaining HellermannTyton's TS16949/ISO140001/EMS certifications by supporting all corporate policies, procedures, work instructions and required documentation.

Essential Functions:

• Accurately enter and process purchase orders in a timely manner
• Problem solve by researching within the database, email, internet and appropriate personnel throughout the company
• Diligently follow purchase orders through completion, working with appropriate parties to quickly resolve issues that delay timely processing
• Possess the flexibility necessary to multi-task in a demanding, fast-paced environment

Other Functions

• Assist with answering incoming calls and/or emails in support of Sales, Customers as needed
• Support the Customer Care Team's administrative staff in a variety of general office and clerical tasks as needed
• Any other duties as assigned

Success in this role will require

• Prior experience entering purchase orders within a manufacturing setting/environment
• Ability to prioritize and multi-task for maximum efficiency without sacrificing accuracy
• Excellent written and verbal communication skills
• Professional and pleasant phone manner to service incoming/outgoing calls
• Proficiency in use of computers and software
• Detail-oriented work ethic

What You'll Bring

• High School Diploma or equivalent required, Associate Degree a plus
• 2 years' experience in Order Entry (manufacturing setting/environment preferred)
• Attention to detail with high level of accuracy
• Self-motivated and an ability to independently problem solve
• Ability/desire to work with a multi-functional team
• Ability to readily adapt to changing requirements
• Strong commitment to performing at the highest level of quality at all times
• Ability to communicate clearly/professionally both verbally/written
• Positive attitude focused on Customer satisfaction
• Proficiency in JDE (preferred) or other fully integrated ERP system
• Working knowledge of Microsoft Excel/Word

Rev. 6.2.2020

By applying for a position with HellermannTyton, you understand that should you be made an offer, it will be contingent on your undergoing and successfully completing a background check through the use of our 3rd party supplier. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, criminal check, driving history, and drug test. You will be notified during the hiring process of which checks are required by the position.

HellermannTyton Corporation is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

• 7930 N Faulkner Rd, Milwaukee, WI 53224, USA