Associate Director - RFSS

POSITION OVERVIEW:
Facilities Management is a department within University Services that is composed of the departments and people who deliver the non-academic operations across the University of Minnesota system. Facilities Management (FM) is responsible for all buildings, grounds, and the energy management needs of the University of Minnesota Twin Cities campus. Facilities Management works to provide a safe, reliable, and welcoming campus in support of the University's mission of teaching, research, and outreach. FM's responsibilities include over 25 million square feet in more than 280 buildings across 1200 acres in the Twin Cities.

This position reports to the Facilities Management Senior Director of District Operations and is responsible for managing FM's Research Research Facilities Support Services (RFSS) and has oversight of the facilities and operations of the RFSS portfolio which encompasses 4.8 million assignable square feet. RFSS is an administrative service team charged with providing optimal facility-related services to interdisciplinary research buildings and the faculty & staff assigned.

Services include:
* Building access (U-card activation) RFSS is the only campus service unit, other than the Department of Central Security with this responsibility.
* Key code design and key control
* Building Security
* 24/7 liaison with University Facilities Management
* Scheduling and maintenance of conference rooms
* Event coordination and planning
* Building hospitality and information desk operation
* Common research equipment operation & maintenance including AV equipment in RFSS-maintained conference and meeting rooms
* Safety monitoring (personnel, chemical, biological & radioactive)
* Oversight with faculty and staff on Building Emergency Plans in the RFSS portfolio
* Space inventory reporting
* Mail sorting
* Move management and occupancy planning
* Locker assignment/management
* Remodel project coordination and Planning in RFSS buildings
* Clinic Operations for DCRU
* Research Alarm system (Dickson/Oceasoft system) oversight and program development &
maintenance

POSITION RESPONSIBILITIES:

30% Leadership & Supervision
* Provide oversight of improvement and maintenance requests to assure compatibility with
building conditions, program needs, and academic priorities
* Supervise, lead & develop RFSS personnel including, information desk employees and building service personnel who are responsible for day-to-day operations and building hospitality functions
* Provide extensive expertise to research building design teams in the design of new research
buildings and remodeling of existing spaces
* Oversee all move and occupancy activities into new research buildings.
* Attend & contribute to regular strategic planning meetings for new University research-building projects

Responsibilities include but are not limited to:
* Enforcing policies and minimum standards for maintenance, custodial support, and utilities for RFSS facilities
* Oversee the service delivery of all business partnership services related to maintenance,
custodial support, and utilities for RFSS facilities
* Ensure compliance with regulatory standards, and codes such as health, life & safety
* Provide technical support for RFSS customers as needed

20% Facilities Management
* Serve as 24/7 liaison between research building occupants and their labs and the University's
Facilities Management and PSECC operations
* Facilitate orientation/training and serve as a resource for building occupants
* Coordinate and facilitate the management, maintenance, and operation of research core
facilities such as autoclaves, administrative areas, dark rooms, and other common equipment, etc.
* Monitor performance of contract maintenance and custodial personnel and work with FM
leadership where improvement is required for optimal services.
* Space inventory reporting and documentation
* Business continuity planning and leadership for research facilities in partnership with the
Emergency Management Office

20% Building Operations
* Service as the primary point of contact for resolving facility problems such as electrical,
plumbing, and air handling problems. Works in collaboration with FM personnel to resolve any building performance issues. Applies strategic long-range solutions to repeat or consistent facilities-related issues.
* Serve as the primary interface between Facilities Management and building occupants during utility outages such as during supply fan lter changes and exhaust systems shutdowns for hoods where FM service can impact research, teaching, and service (clinics)
* Coordinate building/facility changes such as adding/modifying utilities, shelving, walls, and
doors to assure compliance with University standards, budget limitations, and academic
priorities.
* Facilitate building access for delivery of materials
* Provide for system of centralized scheduling of conference rooms and facilities throughout all research buildings
* Act as User Representative for building modifications and improvements

15% Safety & Security
* Coordinate building safety; facilitate compliance with DEHS, OSHA, and other regulatory
requirements
* Administer the U Card Access/verification system
* Administer keys for the building including research spaces, offices, files, flammable, storage areas, and conference rooms.
* Oversight of the biometric key safe operation and prepare justification for new installation
* Leadership oversight to planning and execution of development of emergency response and evacuation plans for all facilities. Business continuity
* Leadership oversight with occupants to facilitate security needs for sensitive research.
Occupants might include BSL-3, Special Agents, the Center for Drug Design, FDA-controlled
access, etc.
* Oversee security monitoring program for RFSS facilities

15% Administration
* Works within the University financial system and administrative policy and procedures
* Provide for maintenance of customer service tools such as online service requests and
conference room scheduling. Includes researching new technology to create long-term
efficient processes.
* Provide continuous updates of the website and service improvements including database
development for service requests and access
* Work with U Services Finance to develop and monitor the RFSS service budget and cost
recovery system for building occupants. The budget model for RFSS is assessed on an
annualized cost per square foot for each building occupant for services rendered.
* Continuous improvement oversight and partnership with University Emergency Management responding to and partnering with teams during emergencies and disasters

POSITION QUALIFICATIONS:

Required (minimum) qualifications
* Bachelor's degree in Business Administration, Engineering, or related field. Minimum of 10 years experience in a leadership role, managing facilities operations in a large institution or commercial facility, with demonstrated ability to lead, manage, and direct the activities of others. Experience in delivering service in a property management environment is preferred. Project management experience preferred.

Knowledge, Skills, and Abilities
* Knowledge of research laboratory operations principles and practices; contract maintenance
planning and scheduling.
* Knowledge of project delivery principles and practices.
* Ability to manage change within large, dynamic organizations.
* Ability to manage through subordinate supervisors; lead and give direction in a
union-represented setting; analyze and manage programs; communicate effectively within a
diverse customer and human resource base; effectively manage conflict.
* Ability to negotiate with customers and internal/external service delivery partners.
* Knowledge of financial management principles, facilities budgeting principles, and quantitative analysis skills.
* Knowledge of Google and Microsoft Office suite including Word, Excel & PowerPoint.
* Ability to apply a systems approach to planning and implementing strategic objectives.
* Ability to foster a cohesive, collaborative, and independent team environment with the ability to make decisions effectively and efficiently.
* Ability to effectively work through others by delegating responsibilities to, and empowering,
subordinates and following up promptly.

Preferred Qualifications
* The incumbent must have strong communication skills and the ability to communicate with all levels of employees and customers ranging from leadership executives to tradespeople
assigned to tasks.
* Must be able to articulate the scope and vision of goals and objectives as well as provide
direction on common assignments.
* Must be resilient in championing change / Able to have courageous conversations with business partners and team

Physical and environmental requirements
On-site work includes office setting as well as fieldwork in mechanical equipment rooms. Some training will be conducted in a computer lab, other training will be on-site with maintenance staff where they work. Hybrid work environment (estimated 25% remote, 75% on-site)

Pay Range: $100,050- $165,083 annually; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

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