Personal Banker - Moneyline Contact Center

MidFirst Bank
paid holidays, tuition reimbursement, 401(k)
United States, Oklahoma, Oklahoma City
Jan 24, 2025
Description MidFirst Bank is seeking energetic individuals with excellent communication skills who enjoy helping others in a team-oriented, contact center environment. Personal Bankers are responsible for handling a wide variety of calls regarding banking products and services. The successful candidate will be responsible for handling new and existing customer inquiries while providing quality service to our customers in an enthusiastic, responsive and articulate manner. Full Time position -Onsite position/ Shift Hours 12pm to 9pm (M-F) Individuals are required to work rotating weekends which include Saturday and Sunday. $5.00/Shift differentials are available for certain hours: Monday -Friday from 6pm - 9pm p.m. Saturday's from 1pm to 6pm and Sunday from 12p to 4p. Position Requirements: Candidates must possess PC skills with the ability to toggle between multiple systems, good typing skills and a solid history of customer service to include handling escalated, in-depth and detailed conversations. Previous experience in a customer service or call-center environment is preferred. Preferred Skills: Knowledge of banking products and procedures are a plus. Typing test required 30 wpm. Bilingual (fluent verbal and written Spanish) skills are a plus. Bilingual assessment required/If passed additional $2.00 per hour. Some of the many reasons to join our team include: Comprehensive compensation package-medical, dental, vision, paid holidays, tuition reimbursement, 401(k), and more! On the job training Friendly business casual atmosphere Eligible for a Sign on Bonus Eligible for an Anniversary Bonus after (1yr- $1500 & 3yr- $5,000) less applicable taxes Qualifications Education High School (required) Experience Bilingual Skills - English & Spanish (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)