Manager Fraud Investigations

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

HealthEquity is a leader in health savings and financial well-being solutions, committed to empowering individuals and organizations to take control of their healthcare finances. We are seeking a Manager of Fraud Investigations to lead our fraud prevention and detection efforts, ensuring the security and integrity of our financial products. The Manager of Fraud Investigations will be responsible for developing and executing fraud detection, investigation, and mitigation strategies to combat fraud threats, including Account Takeover (ATO), Enrollment Fraud, and Card Fraud. This role requires expertise in fraud detection tools, transaction monitoring, and investigative methodologies.

What you'll be doing

Lead with Purpose: Oversee and manage a team of fraud investigators, providing mentorship and fostering a high-performing, collaborative environment.
• Drive Investigations: Prioritize and oversee complex fraud cases, acting as an escalation point for high-risk or sensitive matters. Ensure compliance with regulatory standards and internal policies.
• Strategic Collaboration: Partner with cross-functional teams, including legal, compliance, risk management, and law enforcement, to resolve cases effectively and minimize fraud risks.
• Innovate and Prevent: Identify trends, control gaps, and inefficiencies, recommending and implementing fraud prevention strategies and technologies to stay ahead of emerging threats.
• Communicate Impact: Deliver actionable insights and detailed findings to senior leadership, empowering data-driven decisions and strengthening fraud prevention programs.
• Develop Expertise: Design and deliver training programs to enhance your team's skills and knowledge, ensuring they are equipped to tackle the latest fraud schemes.
• Stay Ahead: Keep informed about industry trends, regulatory changes, and emerging fraud tactics, ensuring HealthEquity remains a leader in fraud prevention.

What you will need to be successful

• Bachelor's degree in criminal justice, finance, accounting, or a related field.
• 10+ years of experience in fraud investigations, financial crimes, or risk management, with 3-4+ years in a leadership role.
• Deep understanding of fraud dynamics across digital platforms and payment card channels.
• Strong knowledge of fraud detection methods, financial crime regulations, and investigative processes.
• Proven ability to inspire, mentor, and lead high-performing teams.
• Exceptional organizational, analytical, and decision-making skills.
• Strong communication and interpersonal skills, with the ability to interact effectively across all levels of the organization.
• Experience with fraud detection systems, data analysis tools, and process improvement methodologies (e.g., Lean, Six Sigma).
• Experience with tools like Plaid, Pindrop, Fiserv, Transmit Security, Visa Risk Manager, SAS, R, or SQL is a plus.
• Certification in fraud investigation, such as CFE (Certified Fraud Examiner), is a plus.

#LI-Remote

This is a remote position.

Why work with HealthEquity

HealthEquity has a vision that by2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position. Click here to learn more.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity - you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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