Branch Manager (Level I)

The Freedom Federal Credit Union Difference

Freedom Federal Credit Union believes that a great member experience begins with a great employee experience. We value our employees not just for their talent, but also for the difference they make to our members and the Harford County and Baltimore County communities we serve. We strive to help our employees live up to their fullest potential, and, with that in mind, provide each of them with a healthy, safe, and positive, yet challenging, work environment. A positive work-life balance, personal growth, purposeful work, and recognition of accomplishments are an essential part of what we offer. We're looking for people to join our team, who share our vision and passion to make a positive financial impact on our members' lives. If you're ready to take the next step, join Freedom to truly make a difference.

This position is eligible for an incentive program of $25 per Guaranteed Asset Protection (GAP) policy and Mechanical Breakdown Protection (MBP) policy sold on vehicle loans.

Summary:

The Branch Manager I is responsible for the overall management and administration of a credit union branch. This includes ensuring exceptional member service, driving sales and growth initiatives, managing branch staff, and overseeing daily operations. The Branch Manager plays a critical role in fostering a positive work environment, achieving financial targets, and ensuring compliance with policies and regulations.

Essential Duties & Responsibilities:

1. Branch Operations:
   • Oversee daily operations of the branch to ensure efficient and effective service delivery.
   • Ensure the branch complies with all credit union policies, procedures, and regulatory requirements.
   • Manage branch security, including cash handling, vault access, and fraud prevention measures.
2. Member Service:
   • Ensure high standards of member service are consistently delivered by all branch staff.
   • Resolve complex member issues and complaints promptly and effectively.
   • Engage with members to understand their financial needs and provide appropriate solutions.
3. Sales and Business Development:
   • Develop and implement sales strategies to achieve branch targets and drive growth.
   • Promote credit union products and services, including loans, deposits, and investment options.
   • Analyze market trends and community needs to identify opportunities for business development.
4. Staff Management:
   • Recruit, train, supervise, and evaluate branch staff, fostering a positive and productive work environment.
   • Conduct regular performance reviews and provide coaching and development opportunities.
   • Address staffing needs and ensure appropriate coverage for branch operations.
5. Financial Management:
   • Oversee the branch's financial performance, including budgeting, forecasting, and expense management.
   • Monitor key financial metrics, such as loan portfolio performance, deposit growth, and profitability.
   • Prepare and present financial reports to senior management.
6. Compliance and Risk Management:
   • Ensure all branch activities comply with applicable laws, regulations, and credit union policies.
   • Conduct regular audits and risk assessments to identify and mitigate potential issues.
   • Foster a culture of compliance and ethical behavior among branch staff.
7. Administrative Duties:
   • Oversee branch administrative functions, including scheduling, reporting, and inventory management.
   • Maintain accurate records of member interactions, transactions, and branch activities.
   • Complete organizational special projects and initiatives as needed.
8. Community Engagement:
   • Represent the credit union in community events and activities to enhance its visibility and reputation.
   • Build and maintain relationships with local businesses, organizations, and community leaders.
   • Promote credit union services and initiatives to foster community involvement and member growth.
9. Strategic Planning:
   • Contribute to the development and execution of the credit union's strategic goals and initiatives.
   • Analyze branch performance data to identify trends, opportunities, and areas for improvement.
   • Develop and implement action plans to achieve branch objectives.

Knowledge, Skills, and Abilities

• Leadership
• Customer Service Orientation
• Sales and Business Development
• Communication Skills
• Problem-Solving Abilities
• Attention to Detail
• Technical Proficiency
• Time Management

Qualifications

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
• Minimum of 5 years of experience in banking, financial services, or credit union operations, with at least 3 years in a supervisory or managerial role.
• In-depth knowledge of credit union products, services, and regulatory requirements.
• Proven experience in sales and member service with a track record of achieving targets.
• Proven track record in meeting operational efficiency and compliance standards.
• Strong leadership and team management skills.
• Ability to work flexible hours, including weekends, as needed.

Interpersonal Skills

A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations, and explanations with members, direct and indirect reports, and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating, and/or advising others on matters of significance.

COMPANY INFORMATION:

Freedom Federal Credit Union is a community-chartered federal credit union offering consumer financial services to those who live, work, volunteer, worship, attend school, or have family in Harford and Baltimore Counties. Additionally, Freedom offers a full line of banking services for all businesses, associations, and other organizations that are based in Harford and Baltimore Counties. To learn more, visit freedomfcu.org.

Freedom Federal Credit Union offers competitive compensation, and our benefit offerings include:

• Paid time off Accrual of 17 days in 1st year of employment
• 11 paid holidays with an extra floating holiday for your birthday
• Medical, Dental, and Vision coverage - Single and Family options available
• Supplementary Health Benefit offerings including Critical illness insurance, Accident Insurance, and Hospital Indemnity Plans
• Life and AD&D Insurance, Short-Term and Long-Term Disability Plans
• 401k Retirement Plan with employer match options after 1 year, potential for additional discretionary contribution from the organization each year
• Tuition Reimbursement options of up to $5,250 each year

Freedom Federal Credit Union conducts credit, bond, and background checks. All new hires must present evidence of authorization to work in the US. Freedom Federal Credit Union participates in the E-Verify program. Freedom Federal Credit Union is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected Military/Veteran status and will not be discriminated against based on disability.

If you are a disabled applicant and cannot apply online, please contact Freedom directly at HumanResources@freedomfcu.org for assistance.