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Customer Service Account Manager

HEICO
United States, California, Temecula
42374 Avenida Alvarado (Show on map)
Feb 10, 2025

Overview of the Position:

The Customer Service/ Accounts Manager has the responsibility and authority to perform assigned tasks.

Essential Duties and Responsibilities:



  • Assist Business Development counterpart in maintaining and bridging customer relationships and activities.
  • Provide customer status reports according to individual customer requirements and preferred templates.
  • Generate daily reports tracking customer unit priorities and delinquencies.
  • Enter and manage priority codes for customer work orders in Quantum.
  • Audit and update customer profiles as required (contacts, addresses, preferences, etc.)
  • Administration of bonded items needing customer action.
  • Administrate quote approvals and route to responsible Production Representative.
  • Communicate and track customer priorities including critical/AOG requirements with associated departments.
  • Coordinate efforts and customer requirements with applicable departments and personnel as required.
  • Other duties as necessary and assigned.


Other Knowledge, Skills, and Abilities:



  • Must have computer skills including Windows, MS Word and MS Excel.
  • Must have excellent communication skills and the ability to communicate clearly in English both verbally and written.
  • Must have good telephone etiquette skills.
  • Must have the ability to manage multiple tasks. Must work effectively in a team environment.
  • Computer Skills: proficient in Microsoft Office applications and ability to learn company ERP system.


Education / Experience Requirements:




  • Minimum of 5 years of experience in aviation industry (customer service or sales position preferred) and/or acceptable equivalent with an understanding of the functionality/mechanics of core company products.


  • Some college in related field preferred; or equivalent combination of education and experience.


Other Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language and Comprehension Skills: Ability to read, write, speak, and understand the English language. The ability to write routine reports and correspondence when required.

Mathematical Skills: Knowledge of basic math skills, including arithmetic and algebra.

Reasoning Ability: Ability to apply common sense understanding, objectivity, compassion, and patience to deal with multiple personality types and characteristics (internally & externally). Ability to deal with problems involving several concrete variables in standardized situations. Attention to detail and the ability to multitask is an asset.

Physical Demands and Work Environment:

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job.




  • Is occasionally required to stand; walk; reach with hands and arms; stoop, kneel, crouch, and crawl; and lift up to 10 pounds.
  • Is regularly required to sit and use hands to finger, handle, or feel.
  • Is frequently required to talk or listen.
  • Works in moderate noise levels.

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