Senior Network Assurance Manager

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the V Team Life.

What you'll be doing...
As a Senior Network Assurance Manager, you will lead teams of Service Assurance Engineers supporting incident management activities in a multi-customer service center in direct support of US Public Sector and Enterprise customers. You will manage a 24x7x365 Service Assurance team responsible for ticket management, triage and restoration of issues related to Verizon's unmanaged product suite.

In this role you will...

• Have ownership of continuous review, identification, development, and implementation of improvements into the environment to increase efficiency, quality, and speed of repair.

• Communicate and translate functional/operational goals into team/individual objectives, and manage the implementation of policies and procedures.

• Carry out, inspect and validate management administration tasks, such as time management and productivity measurement, personnel development, etc.

• Manage directly and proactively a team of highly technical, distributed engineers.

• Provide support/review and escalation for the direct team.

• Monitor, optimize and report on resource and workforce management.

• Collaborate with service delivery, network operation centers, account teams and various internal and external delivery and support teams to manage the service assurance function.

• Manage business expenses and revenue to ensure profitability.

• Ensure protection of customer proprietary network information and Verizon information assets

Where you will be working....
In this hybrid role you will have a defined work location of Cary, North Carolina that includes work from home and assigned office days set by your manager

You must have...

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant work experience.

• Six or more years of experience managing a network repair / operations team

• Experience with communications products and networking technologies.

• Be located within commuting distance to the Cary, North Carolina office

• The ability to work outside of normal office hours

• Experience working with Layer 1/2 Telecommunications Technologies to include TDM/Ethernet/OTN/SONET/SDH.

Even better if you have one or more of the following:

• A technical degree.

• Knowledge of business processes (such as ITIL, Project Management) and the impact on the technical environment.

• Ability to understand technical issue escalations.

• Skills to perform complex work for a functional area and general knowledge of other areas within the organization.

• Experience in coding/scripting

• Experience in a telecommunications or technology company.

• Experience managing a network operations team.

• Ability to think independently using and applying principles, theories, concepts and technologies.

• Strong leadership and team-building capabilities through experience in leading teams or projects to successfully achieve measurable results.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.