Member Support Associate

General Purpose of Job

This position is responsible for the identification and response to member service needs by telephone, in person, or through other channels and to promote cooperative services and products. This position may be subject to overtime on short notice, on-call and call-out after normal working hours and on weekends and holidays to effectively respond to members for power outages and emergency situations. This position may be assigned to the call center, service center or office support based on business needs and demonstrated job knowledge, skills, abilities, and performance.

Minimum Required Qualifications and Competencies

The following includes the minimum job requirements and essential duties for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Education
Minimum: High School or GED
Preferred: Business administration, communication, and Microsoft applications
Preferred: 2 Year / Associate Degree majoring in a business-related field

Experience
Minimum: Two (2) years' recent job-related experience in a customer service or call center capacity
Preferred: Cash handling experience
Preferred: Experience or similar work with an electric utility or related industry.

Other Requirements
* Ability to operate a variety of office equipment, including a personal computer, printers, copy machines, telephone, and fax machine.
* Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations.
* A valid Florida driver's license for local business travel between Call Centers and/or Member Service Centers; must have and maintain an acceptable driving record as determined by SECO Energy.
* Normal work hours shall be eight (8) hours between 7:00 am and 7:00 pm, Monday through Friday.
* This position is subject to 8-hour rotating shifts Monday through Friday, between 7:00 am and 7:00 pm; requires the ability to work irregular hours for assignment completion and flexibility to change scheduling, work overtime or report to work on short notice, call-out and on-call assignments.
* Successful completion of pre-employment background check, physical and drug screen.