Manager Program Support- Biomarker Field Team

Manager Program Support- Biomarker Field Team

Position Summary:

The Manager Program Support plays a critical role to the success of the Biomarker Field Team. The role plays a variety of important functions to implement and monitor strategic plans for the team to deliver results and meet program objectives, based on contract specifications.The Manager Program Support plays an intermediary role between the National Program Director and the Biomarker field sales team to support the key business objectives from analyzing data to supporting customer interactions.

This is a salaried position offering bonus potential, comprehensive benefit package including dental, medical, vision, 401K, company funded long-term, short-term disability, life insurance, wellness programs, company paid holidays, generous PTO, and more.

Essential Duties/Responsibilities:

• Support the program requirements, based on the executed Statement of Work, into operational tasks for successful execution of contractual deliverables.
• Support and mentor Biomarker field team in their assigned region in all areas of their role
• Support team objectives in ways that promote collaboration and create a strong sense of shared goals among team members.
• Monitor and manage training needs of the Biomarker Field Team engaging client training department/Program Director when applicable.
• Conduct field rides to provide additional support for the Biomarker Field Team as needed
• Support the Program Director cultivating a team-oriented (with Amplity Health employees and Client employees), productive and positive work environment by supporting and mentoring the individual Biomarker Field Team in their assigned territories.
• Provide on-going coaching when requested by the Program Director to ensure that Biomarker Field Team possess the most up-to-date knowledge on project information.
• Support the Program Director when requested monitoring employee compliance with all company policies and procedures and engage/work with Amplity Health Compliance and the Program Director.
• Provide administrative support on a regular basis in support of the Program Director and business needs.
• Support the Program Director when requested ensuring the Biomarker Field Team or when covering any accounts that all activities fully comply with all laws, regulations and Amplity Health Policies, Code of Conduct, terms and conditions prescribed in the Sample Administration Agreements, PDMA Guidelines, and all privacy and data guidelines and relevant state and federal laws and regulations.
• Represent client at National and/or local conventions when applicable.
• Regularly communicate Program Director on program related matters affecting Client and or Amplity needs.
• Maintain project files and reports as needed.
• Communicate to Program Director new opportunities among existing clients.
• Assist team with utilization of all technology requirements: CRM use, expense and OSIM reporting, activity reports, sales reports and other reports as needed.
• Other duties as assigned.

Education and Experience:

Required:

• Bachelor's degree from an accredited college or university
• Prior experience in a Precision Medicine role
• Pathology diagnostic experience
• Oncology experience
• Minimum 2 years of prior experience in a specialty pharma sales or pathology diagnostic sales in position preferred
• Management experience a plus
• Willingness to travel 50%-60% of the time
• Valid driver's license with a safe driving record required
• Excellent PowerPoint and Excel skills
• Tech savvy with meeting platforms and other relevant software programs.
• Ability to travel to work related meetings and functions (including overnight and/or weekend).

Preferred:

• Project Management experience.
• Experience with diagnostic product launch.

Knowledge, Skills and Abilities:

• Comprehensive knowledge of the oncology diagnostic and pharmaceutical industry.
• Outstanding collaboration skills
• Strong process facilitation, problem solving and analytical thinking abilities to make sound business decisions on a day-to-day basis.
• Ability to comprehend and communicate complex technical/medical terminology and to maintain the required technical expertise including competitive product knowledge.
• Excellent selling/persuasion/presentation skills.
• Ability to effectively communicate across all levels of matrix organization.
• Demonstrated project management skills.
• Strong planning and organizational skills and strong attention to detail.
• Excellent verbal, written and interpersonal communication skills.
• Ability to display high levels of initiative, effort and commitment successfully complete projects and assignments.
• Ability to successfully operate in a fast-paced environment.
• Flexibility and ability to handle multiple tasks simultaneously.
• Must be able to deal with people at all levels inside and outside of the company
• Must be able to successfully complete client training and meet training expectations in order to proceed to leading the team within the parameters of the program.

Key Performance Competencies:

• Collaboration
• Strong emotional intelligence
• Driving for Results
• Decision Quality
• Customer Focus
• Interpersonal Savvy
• Business Acumen
• Planning
• Dealing with Ambiguity
• Organizational Agility

EPICC Values:

All positions at Amplity Health have a responsibility to demonstrate our EPICC Values in order to uphold our high-service standards.

Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.

Passion: We love what we do. Our energy inspires, engages, and motivates others.

Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.

Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.

Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.

ABOUT US

We have a 40-year track record of delivering solutions for Pharma and Biotech companies large and small.

Our wide-ranging capabilities include clinical and medical outsourced teams; clinical and medical capability development; companion diagnostic and precision medicine solutions; medical communications; expert engagement; remote and field solutions for patients, payers, and physicians; and strategic and access consulting. Therapeutically, we cross many areas but have been a leader in oncology and rare diseases.

Our one-of-a-kind Insights database offers clients a detailed view into patient-provider interactions and provider treatment rationale not found through any other provider.

Every offering, every touchpoint, every solution is designed to ensure our pharmaceutical client's patients gain access to and benefit from the best medicines for the right reasons.

OUR CULTURE

Our company values align to our partnership vision and define our culture. These EPIIC values are reinforced in our people, our processes, and the solutions we provide for our clients: Excellence, Passion, Innovation, Integrity, and Collaboration.

We believe that delivering on true partnership for our clients begins and ends with our own team, which is why we relentlessly recruit and maintain teams devoted to living our EPIIC values. The result? An inclusive, collaborative, and respectful culture we are proud of. We hold one another accountable to maintaining a safe workspace where we challenge one another to bring our best selves to work each day.

You will never feel unsure about how our EPIIC values look when lived out. We make conscious efforts to model and reward behaviors that remind our colleagues, clients, vendors, and partners what we stand for.

We foster a sense of belonging by ensuring contributions are heard and respected. We want every member of the team to feel like they have a voice and they can use it. Constantly challenged and always supported, each member of our team is empowered to create innovative, meaningful outcomes for our clients.

Opportunities with Amplity offer competitive compensation and dependent on the opportunity could include a comprehensive benefits package and 401K benefits.

To learn more about us, visit our website at amplity.com or our social media pages, linkedin.com/company/amplity-health and twitter.com/amplityhealth.

CELEBRATING DIVERSE PERSPECTIVES

We passionately champion a culture of belonging, with transparent company practices that drive diversity, equity, and inclusion. Our commitment to inclusion is core to who we are. We welcome people with diverse backgrounds and perspective who ignite curiosity and challenge the status quo. As a provider of services across 6 continents, our team is as diverse as the clients we serve and the countries we work in.

We seek to create an inclusive, fair, and respectful environment that celebrates the individual differences and unique perspectives each person brings; where everyone feels a sense of belonging and can be their true, authentic, and best self.

As an equal opportunity employer, we welcome everyone to our team. We promise to maintain a safe working environment where team members can thrive. The IDEA - Amplity's Inclusion, Diversity, and Equity Alliance - makes sure of it. The IDEA helps our organization embrace diverse business practices, creates a sense of community through colleague resource groups, reminds our leaders to sponsor and embrace diversity, equity, and inclusion, and encourages cultural competence and awareness through company-wide resources for learning.

Our commitment to diversity spans our people, our processes, and our suppliers.

OUR DIVERSITY POLICY

We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.