Senior Services Consultant II

Senior Services Consultant II with Axway, Inc. (Scottsdale, AZ)

Responsible for the effective delivery of quality computer and network software services to Axway's Enterprise Cloud customers and partners. Responsible for day-to-day operations of the application solution, in partnership with other technical resources throughout Axway, to ensure all SLAs and client expectations are met or exceeded. Work on day-to-day technical operational activities such as implementing changes, resolving incidents submitted by clients, managing configurations, and administering applications for assigned customer projects. AWS networking, troubleshooting and analysis. Install & upgrade products and solutions to ensure improved functionality while addressing existing issues, such as bugs and security vulnerabilities. Manage client expectations and collect new requirements as part and provide solution design using Axway B2B, Sentinel and API products. Manage the lifecycle of all requests and incidents that arise, driving for root cause of problems to prevent incidents from recurring. Conduct all technical activities as defined in Axway Managed Cloud Description policies and procedures.

Position allows for partial remote work. Must live within reasonable commuting distance. Reports to company office in Scottsdale, AZ.

Requirements: Requires Bachelor's degree in Computer Science, Electronic Engineering, or related field and 5 years of progressively-responsible, post-Bachelor's related experience, which must include some experience in each of the following skills: B2B and API products used in Supply Chain and Commerce industry; Unix, Linux, and Windows platforms; Protocols AS2, FTP/S (Explicit and Implicit), SFTP, OFTP, HTTP/s, and SMTP/POP3; MySQL, PostgreS and Oracle database; Cluster and disaster recovery management; Web application deployed in AWS cloud platforms and Java Message Components, Inline code, Message builder code (MBC) and DML code for data manipulation.

EOE.

To apply, email resume to Candace Kappelman, ckappelman@axway.com referencing req. #301.