Customer Support Coordinator

We are currently looking for a Customer Support Coordinator to join our growing team.

Schedule is full-time, Monday - Thursday, 6:00am - 4:30pm or 7:00am-5:30pm. This is not a remote position.

Radiant Power Corp. delivers the highest levels of quality and reliability from our full range of aerospace products. We provide a wide variety of emergency power supplies, power distribution and control sub-systems, flight deck sensors and instruments, a full suite of passenger comfort/cabin products, AeroELT Emergency Locator Transmitters and our Dukane-Seacom Underwater Locator Beacons.

We offer medical and dental coverage and company paid vision, life insurance, short term disability and long term disability, and a 401k with company match.

This position requires use of information or access to hardware, which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Seeking a detail-oriented and proactive candidate to coordinate warranty product returns Coordinator that will be responsible for monitoring and tracking customer warranty returns, coordinating with manufacturing, and maintaining high standards of quality and customer satisfaction. Previous experience with customer service in a manufacturing and repair services environment desired.

GENERAL DUTIES:

• Oversee the process of receiving warranty returns from customers, including setting up systems to efficiently track returned items and verifying the validity of warranty claims.
• Analyze data related to warranty returns to identify trends, common issues, and areas for improvement.
• Coordinate with internal teams such as customer service, technical support, engineering, and manufacturing to facilitate the warranty return process smoothly.
• Communicate with customers throughout the warranty return process, providing updates on the status of their returns and addressing any concerns or questions they may have.
• Ensure all returned products are thoroughly inspected and evaluated to determine the cause of failure or malfunction.
• Prioritize tasks, allocate resources effectively, and implement streamlined processes to minimize turnaround times for warranty returns.
• Maintain accurate records of all warranty returns, including documentation of inspections, repairs, replacements, and customer interactions.
• Generate regular reports summarizing key metrics for management review.
• Actively seek opportunities to improve the warranty return process, streamline operations, and enhance customer satisfaction.

JOB QUALIFICATIONS:

• Previous experience in quality assurance, warranty management, or logistics within the aerospace or electronic manufacturing industry is preferred.
• Strong analytical skills with the ability to analyze data and generate actionable insights.
• Excellent communication skills, both verbal and written, with the ability to convey information to multiple stakeholders.
• Strong problem-solving abilities and attention to detail.
• Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Customer-centric mindset with a commitment to delivering exceptional service.
• Proficiency in software tools such as ERP software, and data analysis tools.

PHYSICAL DEMANDS / WORK ENVIRONMENT:

• Regularly required to sit for long periods of time.
• Regularly required to walk up and down stairs.
• Regularly required to talk or hear.
• Regular use of hands to finger, handle, or feel.
• Regularly lift and/or move up to 10 pounds.
• Domestic business related travel, valid driver's license required.