Contract Support Assistant (Clerical Position)

POSITION SUMMARY

The Contract Support Assistant supports Sales, Legal, Finance, Customer Support, and other internal stakeholders and external stakeholders. The position is responsible for timely and accurate creation of customer, contract, and pricing data spanning multiple ERP systems. This position is part of the Agiliti team responsible for the collection and management of customer and contract data during the initial sales cycle and post contract execution. The position is and is responsible for creating, loading, updating, and auditing customer and contract data to ensure Agiliti meets or exceeds its financial goals across all business lines. This position is part of the AGTI team responsible for the collection and management of customer and contract data during the initial sales cycle and post contract execution. This role supports both internal and external stakeholders with timely and accurate reporting of customer account data (including parent/child relationships and GPO affiliation), billing, contract compliance and other relevant metrics.

PRIMARY OBJECTIVES AND RESPONSIBILITIES

• Manage end-to-end process, as defined by internal stakeholders, for the creation and maintenance of customer account records in multiple systems.
• Interpret, translate, and complete all processes relating to the implementation and maintenance of proposals, contracts, including the negotiated fees, future pricing changes, and customer rosters.
• Properly document and catalog contracts, term sheets, and other related documents in designated repository.
• Implement and maintain customer contracts in a variety of internal systems designed to track contract terms & conditions, pricing, and other related contractual obligations.
• Serve as the corporate point of contact to research and support the processes to resolve billing, pricing, and contract inquiries.
• Manage and track internal requests (via ServiceNow) to create customer proposals and contracts including the creation of the Contract Profile and Workflow Process in the company's contract database.
• Maintain and update templates used to support Sales and pricing/contract changes.
• All other projects and duties as assigned.

Analytics, Reporting & Data Management

Prepare and distribute various reports and analyses used internally to track customer revenue, and product usage related to business lines.

• Review and compile customer utilization used internally to identify and correct pricing errors.
• Communicate contract expirations and work collaboratively with internal stakeholders to facilitate the renewal of customer contracts.
• Administer and manage changes in systems supporting business lines (i.e. implementation of list default/access pricing, addition of items/services, etc.)
• Verify and maintain GPO/IDN affiliations needed to ensure accurate price activations.
• All other projects and duties as assigned

QUALIFICATIONS

• Experience in customer service, sales support or CRM preferred.
• Associate or Bachelor's Degree in related field preferred

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency working with entire Microsoft office suite, specifically Excel and PowerPoint
• Strong problem solving, administrative, and analytical skills
• Ability to perform under time constraints
• High levels of proficiency and quality in data input
• Strengths in reading and interpreting complex contracts
• Consistent competence in applying defined business processes
• Exceptional communication skills, both written and verbal
• Ability to plan and prioritize activity and stay aligned with organizational goals and strategies
• Demonstrate project ownership and cross departmental collaboration

DISCLAIMER

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department and the company.

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

Agiliti