Panel Care Coordinator - Centralized MA Team-Remote - Full Time

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job functions as an intermediary between the Medical Team and the patient. In this capacity, the role is designed to provide first line support to electronic and telephonic queries. This requires the employee to proactively manage patient care for those non-office visits. As the primary conduit for the transmission of information between patient and Medical Staff, the incumbent will need to use their discretion to convey pertinent information to the Medical Team to correctly prescribe a treatment plan. The goal of this position is to gather, assimilate and convey the correct information to the Medical Team to provide a timely treatment plan.

Education

Required - Completion of an accredited Medical Assistant Program

Work Experience

Required - 1 year experience as a Medical Assistant

Certifications

Required - Medical Assistant Certification

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information
• Ability to understand patient panels and core medical terminology
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Familiarity with electronic medical record (EMR) systems and handling patient records

Job Duties

• Serves as a communication conduit between the patient and medical staff. This encompasses answering first line medical queries issued by phone or email.
• Gathers pertinent patient information for medical staff, routing and/or escalating calls based on patient information.
• Schedules and review patient care charts to coordinate future healthcare visits.
• Interprets patient data to route and/or escalate to the appropriate medical staff.
• Ensures that patient charts and medical records are timely and accurate to help provision care.
• Leverages medical knowledge and established procedures to evaluate patients and complete applicable scoring.
• Updates and maintains all registry reports while leverage this data to draft a patient care plan.
• Maintains and verify panel data, ensuring its accuracy and applicable to the patient care plan.
• Implement treatment programs as created by Medical Staff to address Patients with chronic conditions.
• Monitors the patient's adherence to care plan through reassessments
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) orcareers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View theEEO is the Law posterand itssupplement, as well as thepay transparency policyfor more information.

Affirmative Action Policy Statement