Hospital Services Representative

005655

PRIMARY RESPONSIBILITIES: Serve as receptionist and initial spokesperson for the Department, screening calls and responding to patient/visitor inquiries; providing information and resolving problems, when appropriate.

ESSENTIAL FUNCTIONS:

• Serve as initial contact for Patient Services, screening calls and visitor inquiries, answer questions, furnish information and resolve problems, when appropriate.
• Coordinate management of patientsrsquo; belongings/valuables within Patient Services.
• Coordinate the hospitalrsquo;s program for foreign and sign language interpretation services.
• Facilitate and coordinate amenities/services that support and enhance positive patient experiences.
• Interacts with co-workers, visitors, and other staff consistent with the core values of the Hospital.

About Jefferson

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow#39;s professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educashy;tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.