One Call Specialist

We are in the process of filling telecom specialist positions for our Cable Protection Academy. This is a great position that will provide an introduction to the Telecommunications industry. We will provide a combination of training and practical experience to help you move into a customer-focused technical support role. Individuals who successfully complete our intensive training program will be evaluated and placed into the role, where you will apply your training and learn key aspects of providing exceptional customer support. Training will be for 5 weeks and during training you will be assessed on what you have learned. After training will have a deep understanding and the ability to communicate key telecom concepts.

• Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network.
• Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear.
• Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed.
  

Minimum:

• Ability to work 24/7/365 flexible hours as needed.
• Must be able to demonstrate knowledge and abilities.
• One or a combination of any of the following:
  • Related/Demonstrated job experience is described as Similar industry experience via Telecom, Military, or Business with similar essential duties.
  • Customer Service or Project Management.

Preferred:

• Ability to work in a team environment and communicate with customers in a professional manner.
• An accurate and methodical approachwith good problem-solving skills.
• The ability to analyze data, recognize problems, and draw quick logical conclusions in a production environment.
• Above-average mathematical acumen.
• PC skills and be well-versed in MS Windows and Office applications
• Good communication skills and customer care skills.
• Attention to detail and the ability to plan work and meet deadlines.
• Ability to work independently, as well as part of a team.
• Knowledge of IRTHNet or other Ticket Management Systems, Microsoft Office (Word, Excel & Outlook), Ops Console, Map books, GIS Applications and State One Call Center's websites.
• 2+ years of military experience in a technical or support specialty
• Associate degree in a Networking, Business, or related field
• Certification (e.g. A+)

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

The starting salary for this role differs based on the employee's primary work location. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.

Location Based Pay Ranges

$31,707 - $42,275 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.
$33,300 - $44,500 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$35,044 - $46,725 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.
$36,713 - $48,950 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA.

As with the pay range variety that's based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs.

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.