Deposit Operations Support Specialist

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, Arizona, Gilbert
1907 East Pecos Road (Show on map)
Nov 22, 2024
Job Title: Deposit Operations Support Specialist Location: Gilbert What you'll do: As a Deposit Operations Support Specialist, you will be supporting our Bank Operations and other areas of the bank by providing an array of back office operational support duties. You will be responsible for ensuring that your assigned operational functions are efficiently and accurately performed while maintaining a high quality of customer service and optimal departmental workflow. One of your key responsibilities is work across the organization on complex back-office bank operational issues. You will serve as the subject matter expert in a given operational area, product, or service; and will provide bank wide operational support, monitoring, and customer assistance. What we are looking for: Responsible for supporting the Manager in performing and developing an expertise in daily back-office banking operations. Ensures efficient and accurate operational support to internal business partners and/or clients and the daily operations of the department run smoothly and efficiently. Provides a high level of responsiveness to inquiries related to a wide range of banking transactions. Analyzes, researches, and resolves escalated issues. Ensures clarity and direction and exhibits the necessary follow-through with customers and/or staff involved. Assists in mitigating risk, verifying audit compliance, and procedural quality control. Ensures compliance with established Bank policies, procedures and state and federal regulations. What you need to have: High school diploma or equivalent 2 years of Branch Banking Operations or Back Office Banking Operations Experience Entry level to Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services. Entry level to Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Ability to independently research and solve simple to moderately complex scenarios. Strong communication skills, especially speaking and listening skills (ex: customer service) Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation