REMOTE - Sr. Specialist - PCard Program

Aleron
United States, Georgia, Atlanta
Nov 22, 2024
Description Acara Solutions client in the Healthcare field is looking for a Sr. Specialist, PCard Program & Supply Chain Enablement to join their team! Location: 100% Remote Pay Rate: $ an hour with 37.5 hour work week Duration: 6 Months (Possibility to convert) The Sr.Specialist, Pcard Program & Supply Chain Enablement oversees the Pcard and Expense program and activities to manage risk and ensure compliance with financial policies and processes. The role partners with procurement to guide users to the correct buying channel and to enable suppliers to transact via ACS eProcurement Systems and digital payment methods. Works closely with the Internal Audit team to identify and mitigate high-risk financial activity related to the pcard/vcard program. Works to support issue resolution for end-users related to Pcard/Vcard, expenses, financial systems including Concur and Coupa, procure-to-pay process and supplier enablement. This work will support digital adoption and correct buying goals related to electronic transactions, resulting in more transparent, efficient, lower cost and lower risk operations. Has autonomy to provide information and drive resolution to issues consistent with company policies, processes, and performance standards. This role regularly works with team members and leadership from all business units, suppliers, and other members of the supply chain team to obtain information, analyze data to identify root causes and drive resolution to issues and/or improve processes that impact service levels and successful delivery of products and services. Responsible for managing incoming issues and questions, primarily from the ACS Service Desk ticketing system and supplier enablement, tracking each issue through to closure. Builds relationships with internal end-users and utilizes effective communication and problem-solving skills to creatively address and resolve end-user problems. Analyzes information to proactively identify potential issues and takes corrective actions before ACS is negatively impacted. Uses various systems and tools to obtain and provide information (ACS Marketplace, NetSuite, ServiceNow, Concur Expense, Teams, Word, Excel, etc.) Duties and Responsibilities. Oversees and administers various aspects of the company purchasing card program, including card issuance and closure. Administer controls activities for card spending limits, single transaction limits, and usage restrictions. Oversee internal control compliance with financial policies, processes, and approval requirements. Identifies opportunities to transition purchase activity off of pcards and onto Vcards. Responsible for managing service ticket or email inquiries, including interfacing with both internal and external end-users, ensuring resolution of inquiries and concerns, and assisting in tracking service-related performance measurements Acts as a liaison between employees, Supply Chain, Service Desk, and/or Suppliers to resolve questions/concerns/escalations regarding systems, processes, policies; owns issues and drives each to resolution to completion. Responsible to assist end-users to utilize optimal procure-to-pay solutions and utilize resources that teach them how to do so independently. Investigates pcard/expense payment, reimbursement, and procurement issues, analyses information, identifies root causes; applies business judgment and knowledge of related supply chain processes & policies to define and assist to implement corrective actions required to prevent recurring issues Develop notifications to help cardholders manage their accounts effectively. Communicate audit issues and problems to Director and Internal Audit Team. Job Requirements Required Skills / Qualifications: Minimum 3 years working in a high customer service environment, with demonstrated communication and problem solving Excellent customer service, interpersonal, and organizational skills Strong knowledge of Procure-to-Pay processes and systems, preferably emphasis on Coupa and Concur Expense Outstanding problem-solving skills Experience using OneDrive, SharePoint, OneNote, Teams and other MS Office Products (Teams, Excel, Word, PowerPoint) Basic knowledge of finance, accounting, budgeting, and cost control procedures Skill in organizing resources and establishing priorities Ability to make administrative/procedural decisions and judgments Ability to work well with others in a deadline-oriented environment Ability to effectively manage day-to-day interaction with, liaison between, and coordination of a wide range of internal and external constituencies to resolve customer issues Possess a positive and proactive ('can do') attitude. Outstanding work ethic, detailed oriented, motivated with commitment to quality and teamwork Ability to quickly learn and master new skills Preferred Skills / Qualifications: Speaks Spanish proficiently Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply