Client Support Specialist

Western Alliance Bancorporation
dental insurance, tuition assistance, 401(k)
United States, California, Westlake Village
Nov 20, 2024
Job Title: Client Support Specialist Location: CA - Westlake Village What you'll do: AmeriHome Mortgage is looking for a Client Support Specialist to join our Client Support team. This role will be expected to be client facing and customer service oriented with an ability to be a quick learner on our systems and a strong communicator. This is a great opportunity for a driven individual who wants to grow their customer service and support experience, while expanding their overall exposure to Correspondent Sales, and the mortgage industry in general. The right candidate will have the necessary experience and dedication to be detailed in their work, able to meet deadlines, implement process improvements, and capable of working successfully with our clients. We're looking for a strong team player who isn't afraid to roll up their sleeves and get the job done. What we are looking for: Serve as a front-line contact addressing client's inquiries and resolving issues, mostly through email and some phone calls. Train clients on how to use our systems, deliver loans, and understand workflow processes. Upload files and deliver on behalf of clients, using SFTP folders and systems. Be an expert on our client facing systems and be able to effectively train and communicate with our clients about questions they may have. Collaborate with internal teams including Sales, Operations Account Representatives, Marketing, Lock Desk and more. Build and maintain strong, long-lasting client relationships to ensure ongoing satisfaction and loyalty. What you need to have: Bachelor's degree in related field preferred. Experience in Salesforce CRM systems. Experience in Encompass systems. Mortgage industry knowledge, loan servicing experience. Excellent communication skills, both verbal and written. Strong service skills to identify solutions to client needs. Strong presentation skills, with the ability to create a PowerPoint deck. Experience working with multiple software applications in a customer service environment. Ability to meet SLAs established by the company and management. Strong time management and prioritization skills. Attention to detail and accuracy. Strong knowledge of Microsoft Office products (Excel and Power Point specifically) Strong Problem solver that shows critical thinking with a creative mindset. Ability to solve complex issues independently, timely and under pressure. Ability to adapt to situations quickly and effectively. Ability to work independently and as a team player Compensation: Hourly range for new hires is generally $24.15 - $27.73 for Westlake Village, CA. Salary amount is determined by specific job location. In addition, the role may be eligible for annual bonus/incentives earned. Benefits you'll love: We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career! About the company: AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process. Western Alliance Bancorporation