Practice Assistant II / 40 hours / Days / Division of Trauma, Burn, Surgical Critical Care and Emergency General Surgery

• Scheduling
  
  
  
  • Schedules and confirms patient appointments, procedures, and surgeries using appropriate information systems.
  
  
  
  
• Clinic
  
  
  
  • Proactively works with clinic staff to ensure they have sufficient information for patient encounters, including outside medical records.
  • Engages with other departments/hospitals to coordinate services as needed.
  • Monitors daily schedule and exam room utilization - communicating with clinicians and patients/visitors to set expectations and maintain efficient flow.
  • Oversees scanning/maintenance of electronic medical records.
  
  
  
  
• Finance & Billing
  
  
  
  • Obtains, verifies, records and processes required patient demographics, referrals, authorizations, and insurance/payment information.
  • Collects, compiles and forwards co-payment/payment/reimbursement documentation to appropriate internal parties.
  • Serves as liaison to BWH billing vendor and insurance companies - efficiently and effectively addressing billing questions/issues as they arise.
  
  
  
  
• Planning & Administration
  
  
  
  • Provides administrative support including composing correspondence, completing forms, retrieving and delivering patient records and completing travel arrangements for physician.
  • Maintains physician's calendar - facilitating meeting planning and scheduling.
  
  
  
  
• Communication
  
  
  
  • Greets patients and directs visitors.
  • Responds to requests for routine information or assistance within scope of knowledge.
  
  
  
  
• Divisional & Other Duties
  
  
  
  • Attends Trauma/Burn/Surgical Critical Care staff meetings, practice team meetings, team huddles, and other meetings are requested; positively participates in meeting and team roles as requested.
  • Supports divisional initiatives as they are implemented.
  • Frequently reviews Department of Surgery, Division of Trauma, Burn and Surgical Critical Care, and individual performance metrics; works continuously toward improvement goals.
  • Performs other duties, as assigned.
  
  
  
  

* High school diploma or GED required; post-high school education preferred.

* Minimum one year of applicable work experience required.

* Additional training in office systems preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Technical skills required:

* Knowledge of practice operations and standards.

* Understanding of procedures including filing, copying, scanning, printing, and faxing.

Phone skills:

* Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.

Verbal skills:

* Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.

Organization Skills:

* Ability to manage work processes in a neat and orderly way and to sort and alphabetize.

* Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

Writing Skills:

* Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.

System Skills:

* Ability to type and enter data at an entry level. Entry level understanding of applicable systems.

* Understanding of the appropriate use and importance of related forms.

* Basic understanding and use of medical terminology.

* Basic comprehension of insurance types and referral process.

* Basic comprehension of registration and fiscal information.

* Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

WORKING CONDITIONS:

Hospital based ambulatory practice. Normal patient environments where there are some exposures to communicable diseases, unpleasant odors, needle, and blood products.

HOSPITAL WIDE RESPONSIBILITIES:

Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/MGB; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or MGB, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

Brigham & Women's Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.