BWPO Practice Assistant II

Brigham and Women's Hospital is dedicated to:

*serving the needs of our local and global community

*providing the highest quality health care to patients and their families

*expanding the boundaries of medicine through research

*educating the next generation of healthcare professional

Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished. By the delivery of high-quality and safe patient care, respect, and dignity in all interactions with patients, families, and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:

People: Focus on serving the community through collaboration and respect

Self-Management: Accountability, professionalism, and commitment to growth and development

Organization: A commitment to quality, service, and exceptional performance

Meeting these expectations is key to the success of your department and the organization.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.

Function as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.

May perform more complex or specialized functions (i.e., surgical scheduling) at the highest competency level.

Utilize knowledge of HMOs, managed care, and other third-party insurers, and troubleshoot insurance issues as appropriate.

Assist with training and orienting staff as needed.

Provide cross-coverage as needed.

Assist with special projects as directed.

Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Other duties, as assigned.

Qualifications

Level of education required: Minimum of a high school diploma or GED.

Work experience required: A minimum one year of applicable work experience is required.

Some additional training in office systems or other post-high school education is preferred.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:

Technical skills required: Knowledge of practice operations and standards. Understanding of procedures including filing, copying, scanning, printing, and faxing.

Phone skills: Ability to use phone system (answer and screen calls, put on hold), manage more complex calls, and give more detailed information.

Verbal skills: Ability to interpret information as appropriate, answer more complex questions most professionally, and communicate in a professional, courteous, clear, and concise manner.

Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize.

Ability to manage multiple tasks effectively, follow established protocols, and work within systems.

Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.

System Skills: Ability to type accurately and enter data at an intermediate level. Advanced computer skills. Ability to use all applicable applications at the highest competency level.

Understanding of the appropriate use and importance of related forms.

Intermediate understanding and use of medical terminology.

Intermediate comprehension of insurance types and referral process.

Intermediate comprehension of registration and fiscal information.

Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.