Program Coordinator I

Rutgers University

United States, New Jersey, Newark

Nov 19, 2024

Position Details

Position Information

Recruitment/Posting Title	Program Coordinator I
Job Category	Staff & Executive - Administrative & Support
Department	Financial Aid - Nwk
Overview	The Office of Financial Aid provides access, financial aid resources, and advisory services for the Rutgers University- Newark (RU-N) community, facilitating student recruitment, enrollment, and retention. The Office of Financial Aid ( OFA) is integral to Rutgers University-Newark (RU-N). It's a key partner in carrying out and actualizing the overall purpose and strategic plans of access and affordability. We are committed to removing financial barriers to student enrollment and retention. To accomplish this, the Office of Financial Aid strives to balance responsible stewardship of all federal, state, private, and internal aid resources. Core services are built around a student-centered culture, working with our students and their families to seek, obtain, and make informed financial aid decisions through literacy and outreach.
Posting Summary	Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Program Coordinator I. Under the direction of the Assistant Manager, this position will have an integral and lead role in the Office of Financial Aid's processing team, which comprises the Assistant Managers, Senior Financial Aid Counselors, and Administrative Assistants. This position is responsible for and not limited to the following: Perform more technically demanding financial aid duties, including but not limited to reviewing and validating the completeness of submitted federal verification and professional judgment (PJ) documents Oversee advisement and outreach to ensure that verification and PJs can be completed promptly to avoid a student's loss of critical financial aid resources. Through the utilization of the incomplete verification and PJ reports, students will be identified to the AC. The AC will use these reports to engage with students via emails, salesforce cases, and in-person meetings to ensure timely submissions and conflicts of information to support maximum aid eligibility. Hold quarterly presentations and workshops at various on-campus site events to assist students with documentation submissions via the student portal. Work with UES' verification team to understand the required follow-up and then advise the student accordingly. Counsel students and their families on application procedures, availability, and eligibility for student aid resources. Assists students by reconciling problems that concern them or are handled by other university departments and external agencies. Serves as the primary point of contact for initial inquiries from Salesforce, MyRUN, and the Office of Financial Aid's front counter. Under the leadership of the Assistant Managers, the incumbent will coordinate and be accountable for determining a student's eligibility using established State and institutional guidelines. Coordinate the inflow and outflow of financial aid information and facilitate information to the appropriate OSS department via email, call centers, and R4Success. Advise prospective and current students/departments on financial aid. Concerning the functions described here, all Office of Financial Aid team members must participate in outreach literacy and advisement to students, parents, and the community.
Position Status	Full Time
Hours Per Week
Daily Work Shift	Day
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.
FLSA	Nonexempt
Grade	04
Position Salary
Annual Minimum Salary	57356.00
Annual Mid Range Salary	71372.00
Annual Maximum Salary	85388.00
Standard Hours	37.50
Union Description	URA-AFT Administrative
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor's degree At least two years' work experience in student financial aid directly related to award and aid determination, need analysis, verification, and packaging.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Experience in higher education or university setting. Excellent written and verbal communication skills.
Preferred Qualifications	Analytical Skills: Synthesize complex or diverse information; collect and research data; use intuition and experience to complement data; design workflows and procedures; Customer Service Skills: Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance in a friendly and timely manner; demonstrate sensitivity to the diverse needs of students and customers from various socio-economic and cultural backgrounds; speak clearly, listen and get clarification; present financial aid information and respond accurately to questions in individual and group settings; Computer Skills: High level of proficiency and accuracy in Windows file management, Microsoft Office programs, and department-specific software programs; Oral Communication: Ability to speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings. Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality; Professionalism: Ability to approach others tactfully; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments.
Equipment Utilized
Physical Demands and Work Environment
Special Conditions

Posting Details

Posting Number	24ST2625
Posting Open Date	11/19/2024
Special Instructions to Applicants
Regional Campus	Rutgers University-Newark
Home Location Campus	Rutgers University-Newark
City	Newark
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement