Patient Support Services Supervisor 1

The primary role of this position is to provide direct supervision and oversight for the Patient Care Services Lift Technicians. This position will also provide supervisory coverage for the Patient Transporters, Mental Health Workers, Special Duty Caregivers, Telesitters and Volunteers as needed.

Apply By Date 11/25/2024 by 11:59pm

Minimum Qualifications

• Must receive American Heart Association (AHA) Basic Life Support (BLS) CPR Certification within 3 months of employment and maintains current.
• Required University-provided training and testing (i.e., lift equipment/assistive devices, proper body mechanics, etc.)
• Required University-provided training and testing Code Blue Training
• Required University-provided training and testing Nonviolent Crisis Intervention Training
• Required University-provided training and testing Maintaining the Dignity of Morbid Obesity in the Hospital Setting
• Bachelor's Degree in related area and or equivalent experience / training
• Supervisory experience or an equivalent combination of such education and experience
• Experience conducting group and individual training sessions.
• Experience in recognizing and reporting problems with life support equipment or a sudden change in a patient's condition.
• Experience safely operating wheelchairs, gurneys, electric beds, cribs, and special beds.
• Skills to supervise a technical team and to manage multiple competing priorities in a fast-paced, dynamic environment.
• Supervisory skills related to recruitment, organizing, scheduling, and assigning work, training and evaluating work performance, implementing counseling, discipline and corrective actions.
• Strong knowledge of patient care support activities, systems, external regulations, and internal policies.
• Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures.
• Organizational skills to provide direct supervision to licensed and unlicensed employees.
• Demonstrated analytical experience with the ability to identify, analyze, report and resolve problems accurately and timely. Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality.
• Experience establishing and maintaining effective working relationships.
• Ability to coach and mentor employees, promoting teamwork and encouraging professional development.
• Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies.
• Ability to maintain composure, respond calmly, and use sound judgment during medical emergencies.
• Knowledge of and experience safely operating safe patient handling equipment including lifts, friction reducing devices, powered and non-powered patient equipment.
• Knowledge of proper body mechanics and patient transfer techniques. and skill to transfer patients without injury to self, patient or others.
• Knowledge of and ability to follow appropriate Infection control techniques to safeguard other patients and visitors from infected patients.
• Knowledge and skills to perform CPR
• Knowledge of O2, IVs/pumps, feeding tubes/pumps, foley bags, and chest tubes.
• Strong computer skills including EMR, e-mall, PC based programs, and MS Word and Excel applications.
• Knowledge of business software and specialized applications and data management systems used in nursing units or departments.
• Skilled in written and verbal communication, with the ability to convey complex clinical and technical Information In a clear and concise manner, and to produce a variety of reports and analyses. Experience preparing reports, memorandums and documents.
• Ability to read, write, and comprehend the English language.
• Ability to use a calculator and possess basic math skills.
• Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication.
• Judgment skills to make independent clinical decisions.
• Skills to work accurately and quickly under pressure.
• Knowledge of legal implications for clinical practice.
• Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift.
• Ability to appropriately share and exchange information.
• Ability to take personal responsibility for own actions and act with integrity.

Preferred Qualifications

• Certification in Safe Patient Handling.
• Prior experience in-patient care setting; assisting in safe patient handling, mobility, and emergency code blue situations is highly recommended.

Key Responsibilities

• 55% - Leadership, Management, and Supervision
• 25% - Clinical Competency
• 10% - Process Improvement/Redesign
• 10% - Professional Education/Training/Teaching
  

Department Overview

Patient Support Services consist of Lift Team, Mental Health Workers, and Special Duty Caregivers and the Patient Transport Department.

The Lift Team performs patient handling activities for inpatient departments/units using SPH techniques and equipment in collaboration with the RN and other healthcare providers. Lift Techs serve as a resource in the use of Safe Patient Handling (SPH) equipment and movement of patients. Lift Techs also serve as body mechanics and SPH coaches and trainers for staff involved in patient handling. Must be familiar with standard precautions and isolation procedures. Must be skilled in best practices related to patient lifting, proper body mechanics and testing for minimal assistance, safe patient handling and safe practice and procedures. Must be skilled in handling bariatric patients and pediatric patients.

Under the direction of a Registered Nurse, the Special Duty Caregiver (SDCG) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent or video observation. The goal of observation is to prevent harm to the patient and to reassure patient of safety and prevent removal of tubes or special devices that may result in a negative medical outcome.

The Mental Health Worker (MHW) assists professional and technical personnel in the observation of patients, some of whom may require continuous, intermittent, or video observation. The goal of observation is to prevent harm to the patient, staff, and to reassure patient safety and prevent any harm that may result in a negative medical outcome. The MHW may assist the Registered Nurse with routine patient care such as feeding, hygiene needs, as well as organizing activities and interactive therapy sessions with continuous observation of patients. MHWs also help to ensure that a calm, safe setting is maintained while gaining insight into treatment options for patients and participating in patient's treatment planning with nursing staff and doctors.

The Patient Transport Services department provides coordinated, centrally dispatched transportation services for patients being treated in the outpatient clinics and the inpatient units and diagnostic areas. The unit also provides information and assistance to patients, visitors, hospital staff, and the public.

POSITION INFORMATION

• Salary or Pay Range: $32.42 - $57.71
• Salary Frequency: Hourly
• Salary Grade: Grade 21
• UC Job Title: PAT SUPP SVC SUPV 1
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift Hours: Nights, 6:00pm - 6:30am
• Location: Main Hospital (HSP001)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site
• THIS IS NOT A H-1B OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Frequent 3 to 6 Hours
• Squatting/Kneeling - Frequent 3 to 6 Hours
• Twisting - Frequent 3 to 6 Hours
• Climbing (e.g., stairs or ladders) - Frequent 3 to 6 Hours
• Reaching overhead - Frequent 3 to 6 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Frequent 3 to 6 Hours
• Loud noise levels - Frequent 3 to 6 Hours
• Marked changes in humidity or temperature - Frequent 3 to 6 Hours
• Microwave/Radiation - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Continuous 6 to 8+ Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

May be required to work overtime and/or alternate shifts, weekends, holidays, variable hours, etc. - Must attend department trainings, workshops, conferences and professional meetings.

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere