Customer Account Manager

• Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.
• Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.
• In 2024, for the 3rd year in a row, Coke Florida was named as a US Best Managed Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas: strategy, ability to execute, corporate culture, and governance/financial performance.

• Total Wellness Programs including health, dental and vision plans
• 401K program with healthy company match
• Supplemental Life Insurance
• Three weeks of vacation pay, and 11 company paid holidays*
• Tuition reimbursement
• Employee Assistance Programs (EAP)
• Competitive compensation

Coke Florida is looking for a Customer Account Manager (CAM) based out of our South Florida area. This candidate can be based in Hollywood, Miami, but will require travel across the southeast Florida market.

What You Will Do:

As a Coke Florida Customer Account Manager, you will be responsible for identifying and maximizing opportunities with customers. The CAM develops and successfully sells customer business plans and promotional plans that align with and support the customer's and the Coca-Cola Beverages Florida system's business objectives and strategies. Our goal is to maximize profitable sales opportunities by thoroughly understanding the complexities of the channel or customer's business and by building enduring relationships penetrating multiple levels within the customer's organization. As always, relationships should be built on a foundation of trust and integrity which are core values inherent within Coca Cola Beverages Florida's culture.

Roles and Responsibilities:

• Develop a customized yearly business plan addressing the critical needs of the customer while delivering Coca-Cola Beverages Florida system budgeted profit and volume
• Develop collaboratively with customers and/or Channel a yearly price/package plan that generates desired results for both Customer/Channel and the Coca-Cola Beverages Florida system
• Collaborate with internal Business Partners (PGM, Marketing, Finance) to develop programming that will accelerate incremental business and exceed program objectives
• Conduct post promotional analysis measuring the success levels of promotions and making any necessary changes to price/package plan
• Sell-in and implement local, regional or national marketing strategies
• Subject matter expert on assigned Customer and/or Channel responsible for communicating weekly with the frontline sales management discussing promotional plans, display commitments and establishing goals against assigned metrics
• Work with Category Management to gain key market and customer insights
• Negotiate contracts for new business and renegotiate contracts for existing business
• Manage customer/channel forecast to ensure alignment with business trends while mitigating risk of product supply issues

For this role, you will need:

• Bachelor's degree
• 5+ years in consumer goods industry
• Experience working with Nielsen and other syndicated data
• Experience in developing successful annual business plans and price/package for retail customers
• Change agent who thrives in a fast pace, ever changing environment
• Strategic Selling, Conceptual Selling, Account Management
• Consumer goods and Beverage Industry knowledge
• Customer focused
• Bilingual preferred
• Experience influencing effective negotiation and selling with retailers

Additional qualifications that will make you successful in this role:

• Strong communication skills (Listening, Speaking, Writing, Inquiring)
• Attention to detail
• Strong negotiation, collaboration, and analytical skills
• Food Service on Premise (FSOP), Direct Store Delivery (DSD) and/or Beverage category experience preferred