Course Support Coordinator

About the College of Arts & Sciences

As the oldest, largest, and most academically diverse college at Cornell, the College of Arts and Sciences serves as "the nexus of discovery and impact" and is committed to world-class excellence. Its research and teaching span the humanities and performing arts, biological and physical sciences and mathematics, and the social sciences. It offers extraordinary breadth and depth in its programs of study, a world-renowned faculty that includes international leaders in their respective disciplines, and cutting-edge research and technical facilities. It provides a high-quality liberal arts education to its own students, and introductory instruction in basic disciplines to almost all undergraduates in the other colleges at Cornell.

About the Mathematics Department

The Mathematics Department is a large and vibrant academic department in the College of Arts and Sciences. The department manager's position supervises an eight member staff which supports approximately 43 professorial faculty, 15 visiting faculty and continuing lecturers, and a PhD program with 75 graduate students. The Department offers approximately 140 courses during the academic year with an enrollment of over 7,000 students from across the university. The Department operates with an annual budget of $18 million including $3 million annually in grants and contracts.

The Opportunity

The Course Support Coordinator provides specialized support to a variety of math courses and general administrative support to faculty, staff, and students in the department. Provides extensive course support including, but not limited to, initiating and maintaining online course information/updates in Canvas (course management system), course websites, Student Disability Services systems, Faculty Center; coordinates special needs cases (overtime/make up exams), academic integrity cases; coordinates exam/grading sessions, TA meetings, review sessions; administrative preparation of course materials, coordinates/tracks course logistics all while using a high degree of confidentiality and discretion. Provides support for department events as needed.

This position is full-time at 39 hours per week and approximately 10 months of the year (approx. August 1 - May 31) and requires occasional evening and weekend hours for prelims and finals, and evening events.Complete applications received before 12/2/2024 will be prioritized for review and consideration.

Key Responsibilities:

Semester Support- Using a high degree of confidentiality and discretion, responsible forstudent information, online resources, and department/university tools to manage day-to-day logistical support for courses. Adhering to FERPA regulations and Cornell policy access to student information policy. This support includes creating and updating course websites; providing enrollment support; creating, organizing, and maintaining course logistics and data; maintaining a variety of course calendars; stewardship with academic integrity cases; assistance with exams, grading, regrades, and other various course related items.

Administrative and Course Coordination- proactively and independently prepare faculty and course staff with materials and resources needed prior to the start of the semester based on best practices developed in supporting course(s). This includes initiating, coordinating, and scheduling various meetings with faculty, TAs, CAs; providing faculty with class lists and photos, initiating Gradescope access for Tas; scheduling rooms for course activities; and ordering and distributing textbooks.

Event Coordination- Collaborate with the Event Coordinator to support department events, seminar series, and workshops. Assist in the coordination of meetings, rooms, materials, and food as needed related to events. Assist in organizing visitors with regards to travel arrangements, parking, dinner reservations, and meetings. Attending the departmental commencement ceremony.

Additional Responsibilities- Participate in projects or other duties as assigned with occasional work responsibility falling above or below current classification. Complete various and ongoing training, staying current with university policies.

This is an opportunity to be part of a supportive and collaborative team, dedicated to enhancing the academic experience for our students and faculty. Your role as the Course Support Coordinator is vital to ensuring a smooth and enriching learning journey for all. If you're passionate about supporting education and creating an inclusive community, we encourage you to apply with your resume and cover letter!

What We Need

All applications require a resume and cover letter for full consideration.

• Associate's Degree with 2-4 years of experience or an equivalent combination of education and relevant professional experience.
• Excellent communication and customer service skills. Must project a professional image and demonstrate the ability to diplomatically handle a wide variety of situations.
• organizational and interpersonal skills with the ability to handle competing priorities.
• Must be detail-oriented and demonstrate sound judgment.
• Demonstrated ability to work independently and as a member of a team. Ability to work effectively with a diverse group of individuals including faculty, staff, students, and visitors.
• Technically adept using a variety of business or technical programs to complete information management or production tasks (Microsoft suite, Faculty Center, Canvas).
• Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and wellbeing.
• Passionate about working in an organization that values and promotes diversity, equity, inclusion, anti-racism, and wellbeing.

Rewards and Benefits

• This position is full-time at 39 hours per week and approximately 10 months of the year (approx. August 1 - May 31) and requires occasional evening and weekend hours for prelims and finals, and evening events. Complete applications received before 12/2/2024 will be prioritized for review and consideration.
• This position is eligible for a hybrid work arrangement. The first 90 days is expected to be fully on-site for training and onboarding. After that time, employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.

No visa sponsorship or relocation assistance is available for this position.

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.