Front Office Manager - 133292

The Shiley-Marcos Alzheimer's Disease Research Center (ADRC), was initially established in 1984 and has been continuously funded for over 40 year. Its mission is to conduct research into the causes, treatment, and ultimately prevention of Alzheimer's disease and related dementias. We are a hub for Alzheimer's and related dementia research. We provide training and resources such as data, biospecimens, and participant referrals to affiliated memory and aging researchers and community partners. We also offer educational activities and Quality of Life Programs for the broader the community. Our clinical research program invites community volunteers with and without memory loss to complete an annual clinical and cognitive exam and on some years, to also complete a blood draw, lumbar puncture, brain imaging, skin biopsy, and other biomarker protocols. Brain donation at the end of life makes it possible to understand how pathology in the brain might be detectable during life by association with the clinical and biomarker features that study participants volunteer to complete during their annual visits. The longitudinal study follows about 500 participants and their study partners at any given time and also supports many affiliated studies. Since its inception, over 3,000 volunteers have participated in this study. Some of our volunteers have been volunteering for 40 years and we are continuously enrolling new participants as others make the ultimate gift of brain donation.

The Front Office Manager at the Shiley-Marcos ADRC is responsible for overseeing all front office operations and ensuring a welcoming, efficient, and supportive environment for patients, families, and visitors. This role requires strong organizational skills to manage scheduling, communication, and general office operations, while also providing sensitive and compassionate support to those affected by Alzheimer's disease and related disorders. The Front Office Manager will coordinate closely with researchers and clinicians, facilitating streamlined workflows and data management. As a point of contact for the center, the Front Office Manager must exhibit excellent communication skills, patience, and professionalism, acting as a liaison between administrative teams and clinical research staff to foster a seamless experience for all. This position is key in promoting a compassionate and organized setting, vital to the ADRC's mission of advancing Alzheimer's and related dementia research.

• Ability to communicate effectively with study participants and their families.

• Excellent written and verbal communication skills in order to deal courteously and effectively with a broad range of professionals, paraprofessionals, the public and patients.

• Excellent organizational skills needed to rapidly prioritize activities in a high volume, dynamic multiple demand national research center.

• Knowledge of appropriate referral systems, hospital and community, eg., social services, counseling and nursing facilities, and skill in communicating information and coordinating input in order to

• Strong skill in assessing patient and family education needs and design appropriate plan as needed.

• Experience working with older adults.

• Demonstrated ability using established protocols, to screen patients for diagnostic tests and perform demographic assessment on patients and their participants prior to first visit at the ADRC.

• Demonstrated skill in negotiation and conflict resolution - family & staff scheduling.

• Demonstrated experience in research techniques, such as following a protocol, and in collecting data precisely.

• Demonstrated experience in problem solving and developing procedures to meet project goals.

• Knowledge of clinical services and educational resources at UCSD Medical Center and in the community.

• Computer skills; Word, Excel, Access & Mailista database. Receptionist - using multi line centrex telephone system for 30 lines, Knowledge of assessment tools used in research protocols (MMSE,DRS, DIS, DPS, NAS.)

• Medical terminology including disciplines of neurology, neurodegenerative diseases, gerontology & pathology.

• Bilingual in English and Spanish.

• Employment is subject to a criminal background check.

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