Patient Experience Representative II - Clinical Nutrition

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*

The Patient Experience Representative II will be responsible for:

• Patient Encounter Management:
  • Providing positive and effective customer service that supports unit operations.
  • Collaborating with referring providers and practices.
  • Obtaining required authorizations to compile patient and staff schedules.
  • Scheduling patients and supporting the patient encounter.
  • Answer and screen call center phone line.
• Scheduling:
  • Scheduling patient encounters and procedures to coordinate with and across providers, departments, and institutions.
  • Monitoring daily schedule and coordinates flow to optimize resource utilization and patient experience.
  • Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.
• Administrative:
  • Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services.
  • Providing routine clerical support as needed.
  • Utilizes all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.

*Schedule will be: 8:00 to 4:30pm. After completion of training, position will be hybrid with 2-3 days on site.*

To qualify, you must have:

• High School Diploma/GED
• Minimum of 6 months relevant healthcare experience required.
• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
• The ability to work with diverse internal and external constituencies.

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

#LI-Hybrid