Facilities Director

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity

The Facilities Director will oversee all aspects of facility management, including maintenance, housekeeping, safety, and inventory control. The ideal candidate will ensure that all community facilities are in excellent condition and meet the highest standards of safety and efficiency. This role requires strong leadership, meticulous attention to detail, ability to exercise independent judgement and robust communication skills to manage various teams and coordinate with other community leaders.

What You'll Do

• Conduct daily walkthroughs to ensure all areas, including model apartments and rent-ready units, meet the community's standards and maintain a checklist for regular review.
• Schedule and monitor preventative maintenance programs to ensure the longevity and efficiency of facility equipment.
• Ensure compliance with all safety regulations, managing the Safety Data Sheets (SDS) book, and leading the safety/OSHA committee.
• Participate in emergency preparedness training and inform new hires about emergency shut offs and safety protocols.
• Responsible for being on-call to respond promptly to emergency maintenance situations, ensuring timely resolution to minimize disruption and maintain safety standards.
• Perform daily reviews and necessary follow-ups using the TELS (Total Equipment Life Support) system to address maintenance needs.
• Manage and maintain an inventory of maintenance and housekeeping supplies.
• Select, manage, and monitor performance of contractors and vendors to ensure quality service delivery and cost efficiency.
• Review and respond to communications in the Workday inbox promptly.
• Oversee financials, including the review of vendor and supplies invoices and budget management.
• Lead daily stand-ups for the Facilities team and participate in all community leader stand-ups.
• Coach, develop, and provide feedback to team members, conducting regular one-on-one meetings to ensure professional growth.
• Ensure new hires complete onboarding training and comply with necessary regulations.
• Participate in and provide recommendations for the hiring and potential disciplinary actions for team members.
• Participate in resident council meetings to address facility-related concerns and gather feedback.
• Engage in at-risk meetings and the new neighbor move-in experience to ensure facility aspects are well-integrated into the overall resident experience.
• Participate in daily stand-up meetings with community leaders to ensure facility issues are communicated and addressed promptly.
• Regularly meet with the Sales team and Executive Director to align on facility priorities and readiness.
• Actively participate in resident council meetings to engage with residents and gather feedback on facilities.
• Assist in at-risk meetings and the new neighbor move-in experience to ensure facilities meet the needs of all residents.
• Responsibilities include leadership, customer service, safety, and communication.

What You'll Bring

POSITION REQUIREMENTS / QUALIFICATIONS:

• Must be at least 18 years of age.
• Must pass State and Company criminal background/drug screens.
• Must possess a valid state driver's license for the state in which you are employed. Depending on the community vehicle used for resident transportation, a Commercial Driver's License (CDL) with a passenger endorsement may be required.
• Must have the ability to safely drive and operate a van or larger vehicle to assist residents with boarding and exiting the vehicle ensuring their safety and comfort.
• Requires a minimum of two years of related maintenance experience. Formal training in carpentry, plumbing, painting, HVAC, refurbishing and cleaning preferred.
• Ability to problem solve, plan, organize, communicate, and cooperate with others.
• Strong leadership skills with the ability to motivate and develop a diverse team.
• Knowledgeable in building codes and safety regulations.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Competitive PTO
• Life, Disability & other supplemental benefits
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we're looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First - You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
• Customer Focused - You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
• Results Oriented - You're forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Drives Operational Excellence - You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
• Embraces Change - You're a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what's next, you're always adjusting the target for continuous improvement.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star's employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.