Decedent Affairs Coordinator - Capacity Management - 133232

Under the general direction of the Manager of Capacity Management, the Decedent Affairs (DA) Coordinator's duties include but are not limited to administrative tasks related to deceased individuals. Responsibilities may include liaising with funeral homes and government agencies; providing resources and assistance to grieving families; reviewing and verifying informed consent with legal next of kin; coordinating legal consent between next of kin and physicians; utilizing EMR systems; and utilizing EDRS and EBRS for documentation of death certificates.

In addition to the duties of decedent affairs, the DA Coordinator assists with the Nurse Staffing Office and Transfer Center as required. Performs other related duties as assigned by Capacity Management leadership.

• Three (3) years of relevant experience working in large, complex healthcare or clinic settings.

• Demonstrated high-level clinical coordination experience in a healthcare setting.

• Possess excellent customer service skills and strong interpersonal skills to work effectively and interact well with patients, visitors, faculty, clinical, and support staff.

• Possess demonstrated computer skills and be able to work between multiple systems during calls.

• Must have excellent communication skills and the ability to communicate clearly both verbally and in writing.

• Possess problem-solving ability by using good judgment and applying these skills to assist patients and ensure patients' expectations are met.

• Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment, and accountability.

• Must demonstrate the ability to work well independently and require minimal direction and supervision.

• Must be able to function in a fast-paced environment, have excellent interpersonal and communication skills, and consistently demonstrate empathy and kindness to all staff and patients.

• Bachelor's degree of related field.

• Experience working with families during the death process.

• Experience working in hospitals, funeral homes, or hospice care.

• Experience with Epic, Outlook, Excel, Cadence scheduling, and electronic records.

• Previous experience in patient satisfaction/customer service.

• Bilingual: English/Spanish.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

UC San Diego is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20
For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.