Card Services Manager

Job Title:

Location:

What you'll do:

What we are looking for:

• As a Card Services Manager, you will be responsible for servicing and supporting our Debit and Commercial card customers.
• The Card Services Manager will lead the team's continuous process design and improvement efforts to deliver efficiencies in working through queues of requests coming from multiple channels to meet SLAs.
• This can include account set-ups, card product changes, payments, debit chargebacks, card delivery, quality assurance, movement of funds internally, approvals of maintenance, and is responsible for team development.
• Being a change agent is important to drive efficiencies and automation while mitigating risk.
• The right candidate will play a significant role as a Subject Matter Expert in projects with some ownership of product and process development.
• This position requires balancing tactical work with strategic goals while understanding the current state of our service model to design a roadmap for future endeavors.
• Since this role will drive change, the Card Services Manager will have visibility and regular interaction with Bank Executives and other highly visible leaders.
• Western Alliance is looking for someone who leads by example, introduces new business disciplines, shows enthusiasm, is organized, and manages their time effectively.

What you need to have:

• 4+ years' experience in banking demonstrating the ability to think strategically, deliver innovation, and create centers of excellence.
• 2+ years of previous direct people leadership experience coaching, mentoring, and team management
• 2+ years of experience with Debit, Consumer Credit, Commercial Card, B2B, B2C, or Virtual Card products in an operational or servicing capacity.
• Experience working with issuing platforms, such as TSYS, FIS, or Fiserv.
• Proven background in implementing new practices and technology leading to higher efficiencies, scalability, and improved risk controls.
• Experience in working within the card regulatory and legal compliance obligations, industry standards and best practices.
• Strong verbal and written communication skills.
• Travel 25% of the time.

Benefits you'll love:
We offer all the important things you'd want - like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you'll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!

About the company:

Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.

Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email HR@westernalliancebank.com or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.

Western Alliance Bancorporation