IT Analyst

Coke Florida is looking for an IT Analyst based out of our Hollywood, FL, working Monday-Friday from 8AM-5PM.

What You Will Do:

As a Coke Florida IT Analyst, you will be responsible for providing IT support for multiple users and locations.

Roles and Responsibilities:

• Provide support for local and centralized systems throughout Florida
• Work to ensure timely resolution and communication of hardware requests
• Assist in resolving support requests across all Coke Florida facilities
• Acts as shift and after hours on-call point of escalation for supported locations
• Catalog and manage IT inventory assets
• Image and Deploy Coke Florida Workstations
• Align with local leaders to identify opportunities for innovation in IT Infrastructure
• Develop and publish knowledgebase articles to assist helpdesk staff address incidents
• Contribute to overall team effort in achievement of established SLA's
• Consistently meet and exceed established benchmarks in performance set forth by management for respective role
• Provide feedback to Management on local business objectives and maintenance windows

For this role, you will need:

• High School Diploma or equivalent experience
• Broad skillset with the following technologies:
• Windows Desktop troubleshooting
• Network administration (add, move, change)
• Device Management Tools (Intune, MDT, Etc..)
• Active Directory
• Cloud computing awareness
• Awareness of contemporary software application technologies and IT service methodologies
• Successful problem solving and analytical skills
• Ability to work within a diverse environment
• Passion for customer service
• Excellent verbal and written communication skills

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed.

Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship.

Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

• Hollywood, FL, USA