Customer Service Representativ

• Responsible for representing the radiology department to patients, patients' family members, physician offices, health care centers, medical organizations and various other clients.
• This service involves providing in-person and telephone communications to all radiology patients in the Women's Imaging Department and to other departments of Newton-Wellesley Hospital.
• Responsible for checking each patient in, printing requisitions, and scheduling exams.
• Interacts with each patient that requires paperwork documentation to be completed prior to examination as well as scheduling follow-up examinations. Ensure that all patients are taken in turn based upon arrival time and /or appointment time.

Candidate preferably has experience and skills in the following areas: customer service related to healthcare and/or clinical setting, medical assistant and/or radiology experience, or call center environment.

A high school education is preferred. An understanding of medical terminology related to radiology/healthcare is preferred. Strong attention to detail, organizational and follow through skills, along with excellent customer service, good problem solving skills and the ability to prioritize tasks is pertinent in this role. Strong computer skills is also needed; should be comfortable with Microsoft Office Suite, Outlook, and learning to navigate hospital information systems. Experience with Epic preferred but not required.

Equipment operated includes: Telephone and answering systems, paging systems, computer systems including all required modules, EPIC and printer, fax machines and copier machines, Windows Operating Systems.

Newton-Wellesley Hospital will provide equal employment opportunities to all applicants and employees without regard to race, color, religion, gender age, national origin, disability, marital status, genetic information, veteran or active military status, gender identity or expression, or sexual orientation.