Performance Testing Engineer II

About Us

As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

The Opportunity

Performance Testing Engineer II is responsible for designing, developing, and executing performance tests. S/he also analyzes test results and recommends improvements. S/he will participate in and guide the design, development, testing, implementation, and ongoing support and maintenance of new and existing applications and systems from a performance test perspective.

* Participate in all aspects of performance testing, including installing, configuring, and setting up a load test lab environment, working with project teams to determine requirements, writing test plans, creating test scripts, coordinating and executing tests, analyzing test results, identifying bottlenecks, and producing meaningful reports for project teams.
* Works with project teams of users and analysts to develop performance test specifications, ensuring that the design integrates with current systems.
* Develops project technical work plan and enforces adherence.
* Collaborates with other Digital staff (Operations, Network Services, etc.) to provide inter-disciplinary technical solutions.
* Design and implement performance test strategies for various software products.
* Develop and maintain performance testing frameworks and scripts.
* Execute benchmark, load, stress, endurance, and other types of performance tests.
* Work with technical teams to monitor application performance during tests.
* Create detailed performance test reports to summarize test results.
* Analyze test results and collaborate with technical and development teams to identify bottlenecks and actionable improvements.
* Document performance testing processes and procedures.
* Stay updated with the latest trends and technologies in performance testing.
* Mentors other technical team members in self-driven performance test execution.
* Mentors others in Platform Performance Management in the design, implementation, use, and support of performance testing tools and methodologies, both individually and in team-based mechanisms such as solution reviews and team design sessions.
* Participates in the team's on-call rotation to triage and resolve incoming issues as necessary. On-call rotation requires 24x7 availability for one week and potentially similar availability during the backup on-call week.
* Use/s the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
* Other duties and responsibilities as assigned.

Qualifications
* A bachelor's degree in computer science or relevant clinical I.T. industry experience is preferred.
* At least 7 years of performance monitoring/observability experience building and implementing enterprise-level large-scale observability solutions.

Skills/Abilities/Competencies
* Strong technical skills are required, including the proven ability to design, implement, and maintain complex performance testing platforms and frameworks.
* Extensive experience with Tricentis NeoLoad, including Dynatrace AIOps integration.
* Experience with loggen, Hping3, netcat, or similar test tools is a plus.
* Experience with designing, developing, and executing performance tests against complex, multi-tier, and integration application stacks.
* Experience developing test interfaces for REST/POX and SOAP Web Services.
* Expertise with scripting tools such as Python, JavaScript, VB, shell, and Perl.
* Strong understanding of web services, client-server applications, multi-tier application architecture, interoperability, and databases.
* A working knowledge of Windows and Linux/Unix operating systems, system performance, and networking fundamentals.
* Familiarity with databases such as MS-SQL Server, Oracle, and MySQL; exposure to IRIS/Cache database (Mumps) and associated tools such as DeepSee and Diver is a plus.
* Comfortable working in a virtual test lab environment with VMWare and Citrix technologies.
* Demonstrates an ability to prioritize tasks with an appreciation for critical paths and an ability to coordinate and complete multiple complex tasks to completion independently.
* Able to independently create complex test scenarios and test scripts and execute testing accordingly in an integrated environment while incorporating quality management concepts.
* Ability to translate business needs into technical specifications and set realistic goals for the completion of said needs.
* Stay updated on emerging industry technologies and trends. Act as a technical leader for the entire group.
* Able to understand the political climate of the organization and act accordingly.
* Ability to work and be flexible within a complex work environment with competing priorities.
* Ability to assume a high level of responsibility.
* Ability to take a project from conception through to deployment and support

Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
* The hybrid work model requires robust home network connectivity.
* Periodic non-standard business hours such as evenings, nights, and weekends.
* This position may requires occasional local travel to MGB sites, vendors, and/or conferences.
* Hospital work environment working conditions include possible exposure to diseases or infections and may require safety gear (PPE) such as gloves and masks.
* Normal office working conditions. The noise level in the work environment is quiet to moderate.
* While performing the duties of this job, the employee is frequently required to sit; talk; or hear; use hands to finger; handle; or feel; reach with hands and arms. The employee is occasionally required to stand; walk; and stoop; kneel; or crouch. The employee must frequently lift and/or move up to 5 pounds and occasionally lift and/or move up to 20 pounds.
* Specific vision abilities required by this job include close vision, distance vision and depth perception.

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under the law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment.