Constituent Engagement Support Specialist (BUS SYS ANL 2)

University of California - Davis
vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement, remote work
United States, California, Davis
Nov 13, 2024
Apply for Job Job ID 74284 Location Davis Full/Part Time Full Time Add to Favorite Jobs Email this Job Job Summary Job Summary Under general supervision of the Cal Aggie Alumni Association (CAAA) supervisor, serve to support the programs and services offered through the CAAA through data management and event support. Manage relationship with Advancement Services to ensure that more complex data pulls are delivered on time. Ensure that constituent activity such as event registration, attendance and volunteer engagement is properly recorded in the Advance Information System (AIS). Generate donor lists for the purposes of donor stewardship. Complete data reconciliation within Anthology/I modules to ensure that duplicate records are addressed. Provide recommendations on data maintenance improvement processes. Provide reports on a monthly, quarterly, and annual basis to assist in developing metrics. Provide event support including but not limited to assistance with sourcing event locations, securing both on and off campus vendors for events, preparing information and materials needed for events, and staffing events onsite as needed. Address incoming customer service requests for constituents in a timely and professional manner. Apply By Date November 25, 2024 at 11:59pm Minimum Qualifications Bachelor's degree or an equivalent combination of education and experience. Demonstrated technical experience in database management or software development in a multi-user environment, including the use of external electronic information resources and database systems. Experience in database design and maintenance, including administering access, querying, and reporting. Demonstrated experience coordinating with external vendors. Demonstrated experience developing process summaries, analysis, and other documentation. Analytical and critical thinking skills to anticipate and/or resolve complex issues and work processes. Oral and written communications skills to disseminate complex information clearly and concisely while maintaining condentiality and using good judgment, tact, and diplomacy. Proven ability to implement projects with minimal supervision while maintaining professionalism under pressure and meeting tight deadlines, ensuring excellent customer service support with internal and external stakeholders. Preferred Qualifications Experience supporting in-person and virtual events. Awareness, knowledge, and skill in applying diversity, equity and inclusion to one's work. A profound belief in the value of a diverse and safe workforce and a commitment to achieve this goal through collaboration and team building, working cooperatively with a diverse group of department and campus constituencies. Knowledge and experience in using Advancement Information System (AIS), Banner (student database), and other alumni/fundraising donor databases, along with experience in training others to use databases, web access, and related software. Knowledge of relevant privacy laws, state, university, and federal statutory regulations governing electronic information and data security. Knowledge of University and departmental policies and procedure related to data management, cash handling, and condentiality. Key Responsibilities 50% - Alumni Data Support 40% - Event and Program Support 10% - Staff Training Compliance Department Overview Development & Alumni Relations (DEVAR) provides leadership in building enduring public trust, understanding, and support for UC Davis and its mission of teaching, research, and public service. DEVAR provides leadership, coordination and support services to help the university meet its mission of research, teaching and service by building philanthropic support and executing approved fundraising programs that support the university's highest priorities and initiatives. Cal Aggie Alumni Association (CAAA) serves members and alumni of UC Davis in support of the campus and its mission. UC Davis has more than 300,000 alumni and more than 42,000 dues paying members. CAAA executes more than 125 events annually and engages thousands of alumni, parents, students, retirees, and emeriti. Attendees and volunteers include high-level donors, campus administrators, legislators, business, and community leaders which span the globe and support efforts of more than 40 alumni networks worldwide. POSITION INFORMATION Salary or Pay Range: $67,700/yr. - $120,500/yr. Departmental Budgeted Pay Range: $67,700/yr. -$68,000/yr. Salary Frequency: Bi-Weekly Salary Grade: Grade 21 UC Job Title: BUS SYS ANL 2 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100% - Fixed Shift Hours: M-F 8am-5pm Location: Davis, CA. Union Representation: 99 - Non-Represented (PPSM) Benefits Eligible: Yes H1-B Eligible: No Hybrid/Remote/Onsite: This position is hybrid (mix of on-site and remote work). This position is based in Davis, CA and may be eligible for flexible work arrangements, including a hybrid schedule. Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page. If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html * High quality and low-cost medical plans to choose from to fit your family's needs * UC pays for Dental and Vision insurance premiums for you and your family * Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave * Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Access to free professional development courses and learning opportunities for personal and professional growth * WorkLife and Wellness programs and resources * On-site Employee Assistance Program including access to free mental health services * Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage * Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles * Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here * UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff Physical Demands Standing - Occasional Up to 3 Hours Walking - Occasional Up to 3 Hours Sitting - Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours Bending/Stooping - Occasional Up to 3 Hours Squatting/Kneeling - Occasional Up to 3 Hours Twisting - Occasional Up to 3 Hours Reaching overhead - Occasional Up to 3 Hours Keyboard use/repetitive motion - Frequent 3 to 6 Hours Mental Demands Sustained attention and concentration - Frequent 3 to 6 Hours Complex problem solving/reasoning - Occasional Up to 3 Hours Ability to organize & prioritize - Frequent 3 to 6 Hours Communication skills - Occasional Up to 3 Hours Numerical skills - Occasional Up to 3 Hours Constant Interaction - Occasional Up to 3 Hours Customer/Patient Contact - Occasional Up to 3 Hours Multiple Concurrent Tasks - Occasional Up to 3 Hours Work Environment * Opportunity for hybrid schedule after 90 days if not a current DEVAR employee * Occasional evenings and weekends for events * Limited travel on occasion UC Davis Development and Alumni Relations (DEVAR) embraces and values diversity, equity, and inclusion (DEI). We are committed to employing and retaining a diverse workforce and have programs and policies in place to ensure all employees can succeed regardless of race, color, national origin, religion, sex, gender expression, gender identity, gender transition status, pregnancy, physical or mental disability, medical condition, genetic information, ancestry, marital status, age, sexual orientation, citizenship or service in the uniformed services, including protected veterans. In acknowledgment of historical and current injustices faced by marginalized members of our global UC Davis community, we are firmly committed to supporting our Principles of Community and applying tenets of diversity, equity, and inclusion into every aspect of our everyday work and organizational culture. Special Requirements This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s) Diversity, Equity, Inclusion and Belonging At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20 For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-PS