Administrative Co-op (Patient Access - Float Pool)

Boston Children's Hospital
United States, Massachusetts, Boston
Nov 19, 2024
Job Posting Description At Boston Children's Hospital, the quality of our care - and our inclusive hospital working environment - lies in the diversity of our people. With patients from local communities and 160 countries around the world, we're committed to reflecting the spectrum of their cultures, while opening doors of opportunity for our team. Here, different talents pursue common goals. Voices are heard and ideas are shared. Join us, and discover how your unique contributions can change lives. Yours included. This Co-op position will be working within the Patient Access team, under the Float title and will provide administrative and customer service support to clinics across Boston Children's Hospital. This Patient Access Co-op will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit operations Collaborating with referring providers and practices Obtaining required authorizations to compile patient and staff schedules Scheduling patients and supporting the patient encounter Check In / Check Out: Greeting and directing patients, families and visitors Monitoring daily schedule and coordinating flow with clinicians/supervisor Reconciling payments and preparing deposits, providing record of transactions in Hospital systems Facilitating and directing communication with Financial Counseling Administrative: Scheduling meetings, programs and events Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services Providing routine clerical support as needed Process Improvement: Actively contributing to departmental and organizational initiatives and projects with focus on continuous process improvement Assisting in implementing change in internal systems and procedures Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption). Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.