Service Writer

Truck Country, Inc.
life insurance, paid time off, 401(k)
United States, Wisconsin, Kaukauna
2401 Progress Way (Show on map)
Nov 12, 2024
CUSTOMER SERVICE WRITER Job Overview: Answer phones Speak with customers with updating on current repairs, scheduling, etc. Speak with technicians regarding repairs Monitoring repair orders Excellent Customer Service Self-starter Duties and Responsibilities: Follow processes set forth to allow for efficient work Follow estimates & repairs from beginning to end, resulting in happy/pleased customer base Take notes & enter digitally Keep up with schedules & relay info pertaining to said schedules Duty & responsibility to want to learn this industry to better serve our clientele Skills and Qualifications: Phone skills Computer skills Organizational skills Good communication skills Ability to work alone & as a team Problem solving skills Intelligently & calmly maneuver a fast-paced environment Ability to follow up & follow through with tasks Multi-task Multi-lingual is a plus, but not required Previous auto or truck service experience preferred Pay and Benefits: Paid Time off - 80 Hours in the first year Medical, Dental, Vision, Short and Long-Term Disability Insurance 401K with Employer match $50,000 company paid Life Insurance Policy Uniforms provided, cleaned & repaired at no charge Work Boot allowance Safety glasses allowance Friendly team-oriented work environment Paid training Truck Country / Stoops Freightliner-Quality Trailer is one of the largest Freightliner dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Ohio, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options. Truck Country / Stoops Freightliner-Quality Trailer is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family. Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply. If any questions please call 1-800-251-9569, then option#2 for the recruiting department.