SBHC Patient Service Representative (PSR)
 Resources For Human Development | |
 United States, Pennsylvania, Philadelphia | |
 Nov 10, 2024 | |
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Description Job title SBHC Patient Service Representative (PSR) Reports to SBHC Site Director Program Summary The Family Practice & Counseling Network (FPCN) provides comprehensive primary care, dental and behavioral health services. We stand behind the belief that health care is right, not a privilege and that all people are entitled to accessible, comprehensive, quality, and affordable health care. Care must be delivered in a culturally competent, antiracist, trauma-informed and compassionate manner by caring for the whole person - mind, body & spirit. The network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The network promotes resiliency and well-being among patients, staff and surrounding communities. We are a network of 3 comprehensive health centers, one convenient care center and six school-based health centers in Philadelphia. Today, FPCN serves more than 15,000 patients annually and is a NCQA certified Patient-Centered Medical Home and recognized by HRSA as a National Quality Leader for Behavioral Health. Position Summary The School-Based Health Center (SBHC) PSR works directly with the SBHC Site Director and Nurse Practitioner (NP) to provide acute care, chronic care management, and comprehensive family planning services school students. Team members are expected uphold the health center mission by assuring that patients receive health care that is competent, caring, and meets with a high degree of satisfaction. In addition, staff must support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff. Details Full-time 40 hours. Willing to consider 32+ hours a week. Primary Work Site: 4030 Brown St, Philadelphia, PA, 19104. Some telework potential Proposed hours: 10am -6pm, 5 days a week. Subject to changes, some flexibility possible including a 4-day work week. Hiring ASAP Essential Duties and Functions 1. Assist in the courteous and efficient management of connecting students with the appropriate services and/or staff in a timely and accurate manner. 2. Initiate services for patients which involve signing-in, updating basic demographic information, validating health insurance coverage, and preparing necessary paperwork. Additional services may be warranted depending on if the patient's status is new or established and if the patient seeks more specialized services. 3. Schedule appointments for patients. 4. Coordinate with school to bring students in for their appointments. 5. Constantly update and utilize pertinent information about the health insurance carriers that the Practice accepts. 6. Maintain patient charts. 7. Provide additional clerical tasks: filing, typing, faxing, and copying documents. 8. Facilitate the ordering of office/janitorial/medical supplies for respective site. 9. Maintain patient confidentiality in both written and verbal formats. 10. Possess exemplary knowledge of and enforce all Practice policies and procedures that impact the work of the PSR and front desk. 11. Adhere to OSHA guidelines. 12. Assist in coordinating utilization of the Practice's transportation services for students needing appointment at one of FPCN's clinics 13. Indexing of medical records 14. Take primary responsibility for securing the clinic space at the close of the business day ESSENTIAL DUTIES ADDENDUM 1. Be a member of the multidisciplinary teams consisting of a Nurse Practitioner, Behavioral Health Consultant, School Nurse and/or Health Resource Coordinator. 2. Provide registration and billing support to all SBHC sites including daily PSR report cards 3. Insurance coordination- work with FPCN Outreach & Enrollment Staff to assure patients receives appropriate benefits. 4. Care Coordination (e.g., scheduling appointments, performing appointment reminder activities, conducting follow-up calls for no-shows, troubleshooting non-clinical patient issues). 5. Establish trusting relationships with patients and communicate concerns to appropriate clinical and school staff. 6. Other duties as assigned Qualifications The SBHC program is an evolving one, so the candidate must be willing to be flexible, learn and adapt workflows, and exhibit grace with changes. * Minimum two (2) year of working in a Health facility, preferably with pediatric patients * Previous experience with an Electronic Health Record * High School Diploma/GED * Strong computer competency with proficiency in word processing * Ability to travel for meetings and special events * Current CPR certificate or willingness to obtain one * Unconditional ability to maintain patient confidentiality and ability to negotiate between HIPAA and FERPA laws * Desire to work with children and adolescents * Comfortability discussing sexual health topics * Exemplary skill at managing multiple tasks simultaneously * High level of patience, courtesy, and concentration * Outstanding interpersonal skills * Outstanding verbal and written communication skills as well as listening skills * Exemplary organizational skills and ability to prioritize * Highly reliable and dependable * Experience in effectively relating to people * Ability to effectively relate via telephone * Responds constructively to pressure situations and time limits * Initiatives work independently with minimum amount of supervision * Exhibit behaviors that align with RHD/FPCN's organizational values, mission, and beliefs and avoid displaying behaviors that are in opposition to those values * Support FPCN's commitment to the creation of a trauma-informed system of care that continually recognizes and responds to the impact of traumatic stress on all those who have contact with the organization, including children, adults, families, caregivers, and staff. * Demonstrate cultural competence/proficiency in interactions with others by treating co-workers, colleagues and those receiving service with respect and fairness at all times. * Ability to build and maintain positive and professional relationships based on respect, trust, and safety. * Ability to create a space for staff and those we serve to feel physically and emotionally safe. * Ability to support individuals on their paths to recovery and healing and resist re-traumatization of staff and patients. * Demonstrate exemplary problem-solving, communication, interpersonal, and conflict resolution skills. * Ability to work effectively as a team member * Highly responsible and reliable as well as courteous Serious applicants only, please. Program Summary: Family Practice and Counseling Network, a program of Resources for Human Family Practice and Counseling Network, a program of Resources for Human Development, is a network of community health centers providing comprehensive primary care, dental and behavioral health services. The Network consists of four health centers in Philadelphia - Abbottsford-Falls Family Practice & Counseling in the Northwest, the Stephen and Sandra Sheller 11th Street Family Health Services of Drexel University in the North, the Health Annex in the Southwest, and Annex West Health Center in West Philly housed in Action Wellness building (formerly Action AIDS), as well as the SBHC Collaborative, a partnership between Education Plus Health (EPH) and FPCN at CB School, Vaux, B21, and Belmont Schools. Today the Network serves more than 20,000 patients annually and is an NCQA certified Patient-Centered Medical Home, and recognized by HRSA as a National Quality Leader for Behavioral Health. The Network's mission is to provide person-centered, integrated and comprehensive health services to individuals and families across their lifespan. The Network promotes resiliency and well-being among patients, staff and surrounding communities. Network services are targeted to the surrounding communities and the advisory committee that guides services primarily consists of people from the communities served. RHD employees and programs in the City of Philadelphia are required to follow the COVID vaccine mandate. The City of Philadelphia has issued an Emergency Regulation Governing the Control and Prevention of COVID-19 Mandating Vaccines for Healthcare Workers and In Higher Education, Healthcare, and Related Settings ("Vaccine Mandate Regulation"), which mandates vaccine for healthcare workers and in higher education, healthcare, and related settings. This mandate became Effective on August 16, 2021 and requires Healthcare Workers and certain workers at Healthcare Institutions to be fully vaccinated by October 22, 2021. Fully vaccinated means it has been two weeks since the final dose of vaccine. Thus, we now require vaccination prior to start for all new hires. Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status. Requirements Physical requirements Lifting Requirements
Physical Requirements
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